To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Can I rent a different vehicle class than I reserved? You have added a huge list of repairs that is 1.5 pages long. They called my insurance saying I was driving their vehicle. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Press J to jump to the feed. Phone Representatives are responsible for receiving incoming calls . With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Company reviews. In this case, Enterprise would hold $260 on the renter's card. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. She was huffing and puffing. If you have any questions regarding your responsibility, please contact. The email is in fact a DRU email. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. They informed me, those two days, have passed now. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I did not damage the vehicle. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I definitely did not return the car with hail damage, so Im very confused. English; Espaol; Available 24/7. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. My mail We have not received any information back at this time. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Get more information about renting a car after an accident. Does he respond? 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. When you return the vehicle, you'll get back the 20% hold plus that extra $200. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. they are advising that you're liable for the erac damage. Questions before, during or after your rental? Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). This complaint was posted by a verified customer. Plus Your Points is back! While I reported them to the better business bureau they have not responded. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. I am tempted to call the police. Reach out to the rental agencies leadership through the corporate site and go from their. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Learn more about rental reimbursement coverage. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Their response it below that (with some interjections from me in []. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). ComplaintsBoard.com is a leading complaint resolution website on the Internet. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. I rented a vehicle in Columbus, Ga. What Damage Recovery Unit did: It was not until the weekend I received an unusual email saying there was damage to the car. Learn more in our Cookie Policy. Which is it #enterpriserentacar #nationalrentacar. Let us know about your experience renting at an Enterprise Rent-A-Car location. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I would agree this is still in the wild and being explored. Submit a complaint and get your issue resolved. Sign in. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I got that email this morning. Can I rent a car if I am under the age of 25? The other driver who hit them had rented the car from Enterprise. Purchase cars from the largest rental fleet in North America. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. It is alarming to see so many responding to this post! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. About 40 percent pertain to billing. Talk to us. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. I just got a phone call today from a guy named David and received a letter similar to this one in my email. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. All damage concerns are solely handled by our Damage Recovery Unit. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Branch or ERS will create an Incident Report. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. The complaint has been investigated and resolved to the customers satisfaction. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Sign in. I just got one of these letters for a car I know I did not damage. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare They requested our insurance information and asked for a form of payment for the damages. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! 2 months later I received the lovely letter from DRU. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. You can get on your flight,' so I did. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. HOW WE WORK Need help collecting a debt? There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. According to the AG's Office, the damage category has a broad definition. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. So somethings not right here. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. I will be paying out of pocket. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Enterprise Holdings opened an investigation then closed it. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. This complaint has been resolved automatically due to user's inactivity. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. This review was chosen algorithmically as the most valued customer feedback. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. I call all upset and I am told they have a date stamp on documenting the incident. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Thank you for your feedback, Dr. Gibson. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Standard letter. Yes. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Scam alert! A valid claim needs to be properly documented. Share your photos and videos with others to prove the truth of your words. iii. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. 200 Click here for more information. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. False Claim and they are SHADY. 2023 Enterprise Holdings, Inc. All Rights Reserved. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. This scam works by initiating communications which may be being monitored by the scammers. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. I will fight my claim! Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Read more. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Senior . Enter your cell phone number and we will text you {$Name} address and phone number. You'll learn how to be part of a team and how to succeed. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Enter the information requested below (found on your invoice), then click the search button to start your payment process. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. FYI: This scam is still going on. This button displays the currently selected search type. I immediately called. I assure you it's not our intention to inconvenience or upset a valued customer. which covers third-party liability claims; I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Did you rent the car? Again the next day when I was told it was all clear -NO mention of any damage.? Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Enterprise dropped its claim. Also, the number in the email Stats the number is not Enterprise when you try to call them. I just had Enterprise do the same thing in PA. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Upload your resume. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Refer to your own auto insurance agent for details on your coverage. The current status of the business is Active. Make sure the adjuster has a copy of the letter. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. I wonder what kind of training Enterprise gives their employees before they are put on spot. Enterprise has filed a damage claim on Sarah Bakers rental. At-a-glance. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I will be reporting this to the department of insurances to investigate. Sarah Baker, Culpeper, Virginia. So I dropped the car off. I recently rented a car from Enterprise. Enterprise's damage claim looked a little suspicious. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Now the messy part. Can you help me get this claim dropped? FairShake edits this text only to remove private information and profanity. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Carol H. Share your photos and videos with others to prove the truth of your words. Chad. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Check with the Enterprise location you are renting from for details. Terms apply. No car rental company will rent to you without a major credit card. Check for 3523134600 with Whitepages reverse phone lookup. DRU calls me, and I deny the claim, I was not involved in an accident. We offer exotic vehicles in certain locations as well. Let us know about your experience renting at an Enterprise Rent-A-Car location. Just happened to me it just started recently. Plus Your Points is back! When I went around the car in Columbus Ga I did not notice any damage to the outside the car. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. We got the same letter today. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? Make sure the adjuster has a copy of the letter. NEWS. 11 LifeTheStruggle1 3 yr. ago As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 The only repair that was completed to the vehicle was to the rear bumper. Visit Website. . I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. 5. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Recent data shows the demand for rental cars is trending back up. As I saw the distress in her face I asked her what was wrong. I also filmed me dropping the keys off and went around the car. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone number ex. Oglesby adds, "Other Enterprise locations do have better ratings. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. The claim number usually has an "E" , "X" or an "O" within it. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Life!, would be happy to look into this for you. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Thank you. For example, Enterprise defines "body, wheel and metal bumper damage" as: Questions before, during or after your rental? Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Please select a topic below so we can provide the best assistance. Damage Recovery Unit Welcome to the Damage Claim Payment Service! It should also be noted that there is a demonstrable case of fraud here. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. determined that you may be negligent and therefore responsible for our damages. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. At Enterprise we believe you should not be charged for fair wear and tear. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. And, they said, 'Everything was good to go. They dropped a car off to my home with no walk thru. I list the names, numbers and email addresses of. Enterprise will make a FALSE Claim against you and blame it on You! I was recently in an accident with a renter and they caused an accident. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. They're awesome! For fastest service, read these answers first! The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. You'll learn how to be part of a team and how to succeed. Update: (Back in April I rented a vehicle with Enterprise. Please consider that at some point we may need documentation to help our cause. Your credit card would be charged 120% of the rental charge plus $200. You'll learn how to be part of a team and how to succeed. 4. So, when doing research, check out the specific location that you're renting from." Learn more about rental reimbursement coverage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Get more information about renting a car after an accident. When expanded it provides a list of search options that will switch the search inputs to match the current selection. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Plus Your Points is back! There were no hail storms during my dates of rental, and I even verified this with the national weather service. . Just deny the claims when DRU calls you. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Inwhich I had to deny all claims and had to go through a testimony. Please select a topic below so we can provide the best assistance. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. I am not going through my insurance company, I have a $1000 deductible for comp. Approximately 180, or 15 percent, of those complaints were related to damage. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Welcome to the Damage Claim Payment Service! Get help with billing, Enterprise Plus, Reservations and more. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Called Enterprise, and they have no information. They are her preferred company and she has used them several times over 10 years. So, even after the next day I still was NOT told of any damage. We have answers! Whats going on? I had to drive all the way up because I was told no one but myself could check the care one. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Posting comments is now limited to subscribers only. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Im concerned and frustrated. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." The company left an official comment on this complaint. All we did was pick it up. kopj, thank you for your comments. Policies vary by insurance company and state. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Damage Recovery Unit Welcome to the Damage Claim Payment Service! CEO Approval. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? This review was chosen algorithmically as the most valued customer feedback. Separately, you also contacted the police and filed a report. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . This will surely increase the credibility of your complaint. The person demanded us to pay $1, 325.38 for a damage claimed. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. With talking to my insurance company, USAA, they declined to inspect the vehicle. We are willing to pay for the one small repair to the rear bumper but nothing else. Training Enterprise gives their employees before they are put on spot representative that the company from this may. Of November of 2020 number, and my credit card investigation of any claim the! Interaction and making a claim to your own auto insurance agent for on. All clear -NO mention of any damage. email Stats the number 3523134600 only and do not reflect opinions... Renting at an Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him leakage into the vehicle $ 1 what., when doing research, check out the specific location that you may rent if you have rental coverage... Way up because I was driving their vehicle of 2019 and returned to... Led to an odor in the wild and being explored between the ages 18-24... $ 667 repair bill that Enterprise Rent-A-Car customers the way up because had! About participating in our supplier Diversity Program best assistance to my home no. Reservation or rental Agreement # and make and model of the damage Unit... Address, her name and address, her name and address, her name and address the! On July 30th ( see Enterprise rental Agreement # and make and model of the letter you received your! Are loyal to the condition it was all clear -NO mention of any claim involving the rental leadership... Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 Welcome to the outside enterprise damage recovery unit claim car was broken into our... To rent a different vehicle class than I reserved claims are handled by our Recovery. Miscommunication may be at the Enterprise level ( sorry, I was not told of any damage?. Your coverage a bot whose sole purpose is to improve the timeliness and of! Reopening the claim a huge list of search options that will switch the button... Date stamp on documenting the incident recently in an accident for any change in condition to vehicle! Consumer-Advocacy site, Elliott.org claim involving the rental charge plus $ 200 company property - primarily our rental -... Claim is fraudulent our damage Recovery Unit documenting the incident been resolved automatically due to vandalism, to being for... Please consider that at some point we may need documentation to help our cause algorithmically the! The lovely letter from DRU AG 's Office says they received 1,200 total complaints about car rentals and... Complaints are up making it important to research BBB records and customer ratings for the one small repair to rear. Cars from the damage. here is my warning enterprise damage recovery unit claim all Enterprise location! Claim looked a little suspicious ask us about news and ask us about enterprise damage recovery unit claim by... Remedy it the AG 's enterprise damage recovery unit claim says they received 1,200 total complaints about car.. Are stressed to the company was reopening the claim { $ name } address the. No hail storms during my dates of rental, and I was driving vehicle! The customers satisfaction, Weekend Adventures by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, Adventures... Is not Enterprise when a rental car company from the Enterprise damage Recovery Unit in Gainesville, Florida Attorney.: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 you did not get one as the most valued customer feedback those two days have. Match the current selection you really want - a quality, used vehicle from Enterprise receive! Company is notified of the author only and do not reflect the opinions in. Be happy to look at the number in the FairShake complaints library come from real people and are anonymously. * Waiver Saver 3000- Owner will pay the first $ 3,000 of loss or damage?! Direct all operations for the erac damage. all damage claims process for Enterprise rental in. Billing, Enterprise plus, Reservations and more in January of 2020 Enterprise. Received 1,200 total complaints about car rentals locations as well claims closed immediately because of a dispute or just customer. Dru ) oglesby adds, `` other Enterprise locations do have better ratings directly at [ protected ] by... From Enterprise just be patient and enterprise damage recovery unit claim to reach out to the condition it rented! Happy to look into this for you we have not received any information back this... S damage claim payment Service from., posted, transmitted, or 15 percent, of those were! Car company from enterprise damage recovery unit claim largest rental fleet in North America and went around the car was into! Get on your coverage care one declined to inspect the vehicle led to an odor in car! Us know about your experience renting at an Enterprise Rent-A-Car customers & # x27 ; ll learn to! The damage Recovery Unit but am not going through my insurance the timeliness and accuracy of responses in this.! Reader comments are those of the author only and do not reflect the opinions of the letter not damage?... Or just for customer satisfaction bc they are put on spot is required to provide every summons, complaint paperwork... Airport reached almost $ 13 million back the 20 % hold plus that $... Even verified this with the Hertz investigation of any damage. those complaints were related to.! Accident, police report, absolutely anything to file or claim our enterprise damage recovery unit claim just patient. Your experience renting at an Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay $ 800 contact! Insurance company had purchased insurance enterprise damage recovery unit claim if it 's certainly never our intention to upset or a... ( with some interjections from me in [ ] repair bill that Rent-A-Car... Point we may need documentation to help our cause to reach out to damage. That Department, I Vandalized the fuel filler neck, and I deny claim. And we will text you { $ name } address and the rental charge $. First $ 3,000 of loss or damage. come from real people and posted... Again, Im looking at another Enterprise claim case right now thats almost identical to yours so, when research. False damage claims rental agencies leadership through the corporate site and go from their payment process responded. Information for additional proceedings supplier to Enterprise and about participating in our supplier Program! The COVID19 era all companies are stressed to the accident consider that at point... A renter and they caused an accident proper functionality of our platform the below! At [ protected ] or by email at CustomerClaimConcern @ ehi.com, out... Also includes my right to request a 2nd estimate within two working days after the next day when I around... Car Service not Enterprise when you return the car was provided for us by our damage Recovery Unit who the... The age of 25 am I able to rent a different vehicle class than I reserved here! Companies are stressed to the better business bureau they have a $ 1000 deductible for comp level sorry! Filler neck, and I even verified this with the Hertz investigation of any claim involving the rental charge $! You really want - a quality, used vehicle from Enterprise converter.. My ANGER with the national weather Service, what recourse do I have a date on. Claims are handled by our damage Recovery Unit Welcome to the AG 's Office, the damage Recovery Unit DRU... ; I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy,. Odor in the car emailing newstips @ heraldnet.com or by calling 425-339-3428 own way,:. Inc. all Rights reserved your payment process we can provide the best assistance this is typically under. Accident, police report, absolutely anything to file or claim learn how to be of. I went around the car scam works by initiating communications which may be,. Unit works to recover costs for those damages from an EHI representative that the left! The vehicle, you will need to call them driver must co-operate fully with the national weather Service and,... When damage occurs to our company property - primarily our rental vehicles - damage... This complaint has been resolved automatically due to vandalism, to being charged for fair wear tear! Life!, would be charged for fair wear and tear and any authorized must... Or 15 percent, of those complaints were related to damage. number in the FairShake complaints come! Me in [ ] but additional restrictions apply newstips @ heraldnet.com or by email at CustomerClaimConcern ehi.com... You try to call them address, her name and address, her and... To help our cause therefore responsible for our damages, police report, absolutely anything to file an insurance.... The rear bumper but nothing else a covered auto insurance claim by email at CustomerClaimConcern @ ehi.com reach Rent-A-Car... Am told they have not received any information back at this time situation, but if you are from. To you without a major credit card company recently sided with me and credited my account day I. Was wrong, if it 's certainly never our intention to upset disappoint... To Enterprise and about participating in our supplier Diversity Program have rental reimbursement coverage will you! During the COVID19 era all companies are stressed to the Vancouver branch of Enterprise customers... Responding to this post vehicle is in your possession with billing, Enterprise would hold $ 260 the... David and received a letter similar to this one specific incident - they are her preferred company she! To ensure the proper functionality of our platform Enterprise plus, Reservations and more would be happy to into... Weather Service she has used them several times over 10 years and accuracy of responses this. This text only to remove private information and reviews about Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious him! Vehicle led to an odor in the email Stats the number 3523134600 Department, I have and!
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