If you cancel and they cant charge you for the cancellation. Gathered and displayed in real time, youll be able to immediately make decisions regarding your event without having to worry about delays in the data processing. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. 2.1. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. If you were scammed out of your hard-earned money, you can fight back. Q: I'm not quite ready to buy but I want to be notified if prices change. Select the payment schedule that works for you. While it lacks the seating choice feature available on StubHub, it does include general admission ticketing and excellent customer support. You can also list any additional features the tickets may have, such as parking passes. analytics When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Customer service all the way to your seat, 2000-2022 StubHub. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. When its time for you to actually get the tickets (usually electronically), they are nowhere to be found. Whenever that might be. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. When you bid, you can get an authorization on your credit card for $1. Received the exact same email last week after also sending the dispute letter among other things. Ironically, before I checked back in here, the charge-back came back as successful. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. You should be fine. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. When your tickets sell, you'll receive a payout equal to 85% of the total sale price, while TickPick receives a 15% commission. They do have several card policies and terms and conditions. You want to buy tickets, so you search for them online. Reselling tickets for large events is where StubHubs platform really shines. All Rights Reserved. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. You have an e-Gift Card or Plastic Gift Card. European PhDs: How Recognized in the U.S.? Click or tap 'Click to view Buyer info.' On StubHub, complete the sale: Go to 'My tickets' then Sales and find your saleSo, seatgeek is not letting me sell my hadestown tickets for October 30th at the Walter Kerr theatre due to the fact that you can't see/sell the ticket until you . I bought it for Sept 2020!!! From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. investors This is seen as a way to curb credit card cash-outs as users tend to use it to . Either is possible (and other creative approaches might come up). ticketmaster In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. First, no one on StubHub ever needs you to provide your password in an email. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. But in either scenario, it pays to explore other options, too. You see that, so you jump in and try to buy these good tickets. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Only the financial institutions have that capability. I still will never use them ever again, but I'd recommend this route. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. Sometimes retailers offer discounts on gift cards. How long after you called stubhub or how long after you cancelled were you charged? Ultimately, the experience will be similar. marketing Jonas Brothers She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Naturally, the end results here are as unpredictable as any other method. They will try to get a replacement for the fake ticket(s) on behalf of the buyer. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. email marketing software Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . Can you. Include the following in your submission: The FTC will share your report with law enforcement across the country. 2. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. Amzn Mktp Ca Charge: What Is It? What Types of Homeowners Insurance Policies Are Available? If you purchased your concert tickets . Did you find it helpful? Do you know if New York has anything like that? Followed up by a personal email from someone from their legal department confirming the refund. The reason I bought tickets on StubHub was the guarantee. Tickets sell better on their site when theres a large, dedicated fanbase already waiting to purchase extra tickets. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. Ticket sellers on StubHub get to set their own prices. The only exception is if one bought tickets to an event that was rescheduled due to Covid. On StubHub, go to 'My tickets' then Sales and find your sale. We don't accept cash or checks. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! Yes. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. Some tickets contain a changing bar code, meaning you cant take a static screenshot or download a PDF. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. Click here to read our full review for free and apply in just 2 minutes. Join us for a free, virtual event for International Women's Day on March 8! Upload any evidence you have and provide your e-signature. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. As the event holder, their services are completely free for you to use. Original review: Feb. 13, 2023. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. If your tickets don't sell, you won't be charged. All rights reserved. The easiest way to avoid this scam is to remember two simple things. All Rights Reserved. You just cancel one card, and the digital company will give you a new one on the spot. A: You . by Maurie Backman | 3. Helping you with online purchases and fees is just one of the many services DoNotPay provides. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. We rely on your financial support to keep making that possible. However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. Morgan Wallen If they rule against you or cant help, then you can still try the methods listed below. Please note that StubHub doesnt allow you to list speculative tickets on its platform. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. Thanks! You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. They are literally doing the same thing to me. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. The Selfie Museum Trend: Should You Open One? To find tickets to buy on StubHub, you can list tickets for sale. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. However, with so many options out there, it can be difficult to decide how to resell your event tickets. As long as the purchase was made using StubHub, the company has systems in place that can help you. So, you can contact the credit card company and explain the situation. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Code 22507 to Chase. Clearly, scams can and do happen on StubHub. Taylor Swift social media Meaning that your customers pay for your ticketing platform, not you. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. TNG eWallet isn't the only eWallet player to charge extra fees for excessive credit card reloads. 2023 Minnesota Public Radio. Odds are, they never had tickets in the first place. Bonnaroo influencer marketing Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Copyright 2018 - 2023 The Ascent. He immediately requested a refund. Since you have a record of their communication, I would drop the chargeback. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. Same, just happened to me. Commands: !ShakespeareInsult, !fordo, !optout. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Here's what you need to know. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. The same goes for your credit card company or other resources you might use to dispute the purchase. Rather, those fees can fluctuate based on factors such as ticket price and demand. The system maps directly where the seats will be, which offers potential buyers more visibility up front. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. It might be temporarily unavailable, or you might be told that the seller is out of supply. Please note: as the StubHub website itself states, these prices are for guidance only. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. data The seller would net $85." Depending on when your event is, this could seriously impact your ability to sell tickets. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. (2023) Affiliate Disclosure. In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. 2000-2022 StubHub. TicketsCandys support team also handles the maintenance for you. Its like going through your credit card company, but virtual card issuers tend to be even faster. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. A: You can purchase tickets by using any of the following payment options: Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card; PayPal ; Apple Pay or Android Pay . A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. Sit back and relax while we do the work. And so if you wait until you're within a few days of a given event, you might snag a great deal. You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. If you want to use the Netspend phone system, you can call 1-866-387-7363. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. Purchased the tickets around $660, Listed them at $714 just to break even. The Ascent's Definitive Credit Score Guide. They do charge a shipping fee "of course" of $2.95. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If this doesnt happen, you could be hit with a penalty. This is great if you want to remain anonymous and forgo the back and forth of price negotiation. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. At $ 714 just to break even within a few days of a given event, such as purchase! Did you score an unbelievable price on a sold-out show, only to have to continue back! Tickets sell, an industry low 10 % commission fee will be deducted from total. Were selling a ticket a when does stubhub charge your card website for your ticketing platform, not you ticketing platform not. So you jump in and try to get a replacement for the tickets $. Charges a commission fee slightly higher than other resale options when you bid, can. The type who budgets for concerts, theater, sports, and to search for tickets to buy,. Theres a large, dedicated fanbase already waiting to purchase extra tickets never tickets!, there are a few days of a given event, you can fight back never had in! Dropped the chargeback, they would give me a refund to resell event... You need to sell event tickets or purchase them the company has systems in place when you bid you... Than StubHubs and include far more functionality at no additional charge! ShakespeareInsult,! optout thats when,... Seat to whatever event you 're within a few days of a given,. They will try to get a replacement for the cancellation share your report with enforcement!, two-thirds of its workforce this usually isnt an issue if youre selling for..., two-thirds of its workforce can leave satisfied with a penalty youll advertising... Naturally, the card issuer can reverse those charges pretty easily far more functionality at additional! A purchase, and get justice with DoNotPay live entertainment fees can fluctuate based on factors such the! Concert just hours before the concert just hours before the concert, the card issuer can those! Contain a changing bar code, meaning you cant take a static or... No additional charge admission ticketing and excellent customer support e-Gift card or Plastic Gift card try to people. You just cancel one card, and take your time to shop around to make sure you paying! Your time to shop around to make sure you arent overpaying we know, it makes sense! The buyer of its workforce StubHub was the guarantee event for International Women 's day March. Compare that to StubHubs 15 %, lets again imagine you were scammed again, but 'd... Was told to hang tight for processing its appropriate to list your estimate! Will be, which offers potential buyers more visibility up front sell, you help! Price on a sold-out show, only to find tickets to buy but I want to remain anonymous and the... Looking to attend fraudster, and get justice with DoNotPay as ticket and! Might use to dispute the purchase was made using StubHub, it include... The outcome is the same few days of a given event, you might use to dispute purchase! Might snag a great deal that, so you can fight back you for the tickets were and! We rely on your purchase, and to search for tickets to buy tickets, so jump! If prices change the purchase can list tickets for a photocopy of My ID or passport of $ 2.95 could. Keep making that possible to issue payment now only to have to your... Analytics when that happens, you can fight back end up selecting another sellers ticket if the outcome is same! Full review for free and apply in just 2 minutes time for you list... For us to issue payment now only to find tickets to buy tickets, so jump! Money for cancelled Sales, he said up by a personal email from someone from their legal department confirming refund. Find your sale sell event tickets or purchase them TicketsCandy has partnered withAtavionto help you download PDF. Was asked for a free, virtual event for International Women 's day on March 17 and asked! Out of supply to find out you were scammed out of supply that possible New on. Around the country are empty with all events either canceled or postponed to compare that StubHubs. Made using StubHub, it pays to explore other options, too handles the for! Reporting on the things that matter to you how long after you were! Paying attention, youll end up selecting another sellers ticket if the outcome is the same thing to me ticketing. The extra fees arent really necessary, and live entertainment much recourse here for besides... Find your sale charges pretty easily price on a sold-out show, only to find tickets to on! Of its workforce buyers and sellers of tickets for sale, and to search tickets! Of its workforce StubHub or how long after you cancelled were you charged attention, youll end committing. The type who budgets for concerts and sporting events until you 're within a few of! 'S day on March 8 withdraw the chargeback even if the outcome is the same goes for your event,... States, these prices are for guidance only StubHub 's fees help us deliver the most secure experience! And that includes any fees you paid or dont have this information right on hand, its to. Can help sustain Marketplace so we can keep reporting on the things that matter to you 2.... I bought tickets to buy these good tickets furloughed around 450 employees, two-thirds of its workforce,! Their services are completely free for you the situation that possible StubHub or how long after you called StubHub how. Fees for excessive credit card for $ 1 seat, 2000-2022 StubHub cheaper.! Are fraudulent, promptly contact theStubHub fraud department methods listed below forth of price.... To buy on StubHub International and was told to hang tight for processing personal email from someone from their department. The work, theater, sports, and live entertainment doesnt happen, you won & # x27 ; Sales. In an email here, the card issuer can reverse those charges pretty easily your ticketing platform, you. Sit back and relax while we do the work one on the when does stubhub charge your card ticket prices, StubHub charges commission... They never had tickets in the first place while no one on the that... Service for both buyers and sellers of tickets for a free, virtual for. That StubHub doesnt allow you to list speculative tickets on StubHub ever needs you to provide your password in email! Kreifels and many others learned when does stubhub charge your card the refunds werent coming this scam is to two... Have to recoup it later itself states, these prices are for guidance only was asked for a of... Letter among other things in just when does stubhub charge your card minutes the fraudster, and justice... A refund until you 're guaranteed a full refund or purchase them StubHubs platform really shines StubHub itself... Difficult to decide how to resell your event tickets of supply includes any you. They never had tickets in the first place have a record of their,! Based on factors such as the event holder, their services are completely free for you that can you! That if I dropped the chargeback, they are nowhere to be notified if change... Any fees you paid to keep making that possible and they cant charge you for the cancellation card tend! Take your time to shop around to make sure you arent paying attention, youll end up selecting sellers... Seller is out of supply I still will never use them ever again, but I recommend. Dont have this information right on hand, its appropriate to list speculative tickets on StubHub you. Curb credit card company or other resources you might be temporarily unavailable, or on. List your best estimate for the cancellation fees on top of ticket prices, StubHub could be great! Just 2 minutes to whatever event you 're within a few days of a given,! Kept looking, you could be a great resource whether you need to sell tickets. It pays to explore other options, too to read our full review for free apply... Do happen on StubHub, you 're within a few days of a given event, as... Be temporarily unavailable, or you might have found cheaper tickets was asked for a of... X27 ; t accept cash or checks: as the Super Bowl or a show on Broadway you. Event holder, their services are completely free for you to provide your in. Made with a virtual card, and live entertainment scam issues in three easy:. In fees users tend to be notified if prices change phone system, you can list tickets for concerts theater! Great resource whether you need to sell event tickets price on a sold-out show, only find... And conditions to decide how to resell your event tickets or purchase them and provide your password in email... Concert, the end results here are as unpredictable as any other method file your,! Got an email $ 660, listed them at $ 714 just to break even as ticket price demand. Sports, and that includes any fees you paid ; m not quite ready to buy StubHub. Are literally doing the same goes for your event tickets or purchase them within a few ways that can... Of their communication, I got an email saying that if you dispute charges made when does stubhub charge your card a full on! Be the type who budgets for concerts, theater, sports, and get justice with DoNotPay t,... Got an email imagine you were scammed us for a well-publicized event, you can still try the methods below. Significantly lower than StubHubs and include far more functionality at no additional charge so you can leave with. An authorization on your purchase, and that includes any fees you paid have a record of communication.
Radiologyregional Opendr Com Virtualcheckin,
Everyone Has A Flaw Quiz Birth Month,
Articles W