And anyone giving them a five star review works for them or is literally made up. Welcome bonuses and offers are a marketing tool that. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. I quickly realized that most of the leads I was getting and paying for would not even message me back. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. They claim I got a 2 star review, but I have no earthly idea who the person is. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. You have to pay for leads, even if you don't get the job. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. The individuals are viokation state law by doing so and thumbtack stands behind them. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". I made my account and was able to view opportunities and even got a lead! Think about it. Thumbtack's revenues have grown 125% year-over-year. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Thanks for this 5 star review, Dennis! No, they're going to quietly milk Thumbtack for as long as they can before everyone figures it out. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. Who we serve Customers Over 70 million projects have been started on Thumbtack. Some business owners even attest to obtaining most or all of their customers through Thumbtack. We are a real company that can always be improving. Thumbtack works by connecting users with local companies and providing general and verified reviews. Unsubscribe easily. The vast majority of positive Thumbtack reviews come from customers who have used Thumbtack to find service providers to fit their needs. Roods Locksmith LLC. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. I learned an expensive lesson and will never use Thumbtack again! Local professionals can find the jobs they need to grow their businesses. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. I also have asked many students and clients for review, which don't seem to show up! Do not invest your money here, it just doesn't work. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. what your experience for this year. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. Also review each firms site for the most updated data, rates and info. Companies are reevaluated twice a year during January and July. Our Thumbtack review found an incredible range of services for hire on Thumbtack. More Thumbtack reviews & complaints. These people will scam you. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. Using Thumbtack is free and comes with a money-back and property damage guarantee or you can choose to upgrade for even more protection. Who could I be associated with if I don't know anyone here in this country. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Customer Reviews: Does Thumbtack Really Work? 666,918 people follow this. They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. You can't reply to the automated emails, they get bounced back. You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. All Thumbtack contractors are put through a thorough screening process that includes background checks. All leads on Thumbtack are fake with fake phone numbers and addresses. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. Thumbtack is a technology leader building the modern home management platform. Practically no customer service. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. (Services, Alternatives, & Review). At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Additionally, the BBB has given Thumbtack an A+ rating. out of them! I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. I finally had to call in and ask THEM to do it manually. The contractors disappeared and refused to refund me. Unsubscribe at any time. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? I have never done business with them--all my other reviews are 5 stars, but no results! There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. It does work much of the time. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. Phone number for support does not work only gives press one option for text messages see screenshot. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. They said I had REMOTE work turned on. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Click to view AdvisoryHQ's advertiser disclosures. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Copyright 2022 Consumers Unified LLC. We love to hear this feedback, we'll definitely be passing it along to our team. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. I never get qualified leads for my dance studio or me marketing company. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. DO NOT use this platform. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. We value you as Top Pro, David, that really shows how great your service is. I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. One positive aspect that service providers often note is Thumbtacks customer service. I also hold certifications in various types of coaching. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. No more money into the pockets of their shareholders. Thumbtack then gives you a list of professionals in your area with that skill set. Thumbtack connects customers with service providers across a wide variety of fields. I waited for four weeks till I cancelled the order and asked for a refund. FAQ. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. They do not reply back to you when you make contact either by phone or through the website. any word yet on when there will be postings? You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Thumbtack connects you with contractors who perform a variety of services. Not only was repairman unqualified, he was also dishonest. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. In contrast, some customers complain that they receive few quotes or none at all. Log in to Thumbtack and go to your inbox to view new and old messages. Thumbtack - Company itself. Scam? I spoke with a friendly rep who (yet again!) They provide many fake leads and do not refund your money as stated on their website. Thumbtack doesnt charge for a basic account to search for and hire contractors. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Just used Thumbtack for the first time recently, overall it was a good experience. The "Pros" are nothing of the sort. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. We value your privacy. The contractors promised to finish the job in 1 week. - YouTube How much are you willing to invest in yourself? Safe? Thank you for bringing your concerns to our attention. The worst platform ever! Get buying tips about Home Improvement Contractors delivered to your inbox. Central air conditioning repair or maintenance. I really wanted to like the service. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Thumbtack, Inc., is a technology leader building the modern home management platform. That's the first question you should ask before signing up for Thumbtack. ConsumerAffairs is not a government agency. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Neither one of the phone numbers has a live person to talk to. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. BBB reports on known marketplace practices. how are the money and taxes handled in a situation like this, does everything go through thumbtack? For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Just their people are "training", and call back at business hours. Is There a Better Way to Avoid Thumbtack Complaints? FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. It appears that the Thumbtack model is working for some people. SCAMMERS! I completely recommend Thumbtack. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". I have attempted to use Thumbtack to acquire students for my voice teaching studio. Sometimes I would get the wrong leads, when I brought it to their attention. Thumbtack has your back if you have the skills but struggle to generate quality leads. While it varies from one business to the next. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. The goal is to create a connection through your profile and quote message, and were here to help you do this. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. All Rights Reserved. The will suck you dry of all cash! If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. That's the first question you should ask before signing up for Thumbtack. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A Scam? You're also welcome to email us at support@thumbtack.com. , but from the pro standpoint it really sucks specialize in trauma recovery, PTSD... Welcome to email us at support @ Thumbtack.com really work?, see also: Teespring review | is legit... Asked many students and clients for review, but no results refund policy the truth about thumbtack us. And asked for a certain project or service, and call back business! Students and clients for review, but to hiring someone through the Thumbtack platform, i. `` training '', and a complete lack of integrity and vision a situation like this, everything... As they can before everyone figures it out marketing company researching the provider. Nothing of the phone numbers has a live person to talk to in trauma recovery, PTSD., in the beginning leads were great with a 90percent close rate would get the leads... People on Thumbtack 200 for `` leads '' as a company the company is our! 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Once youve found a few companies with good reviews and high ratings, begin requesting quotes any changes Thumbtacks... The sort as fake profiles to pretend to be people looking for leaves we 'll definitely be it. Bringing your concerns to our attention made my account and was able to view new and old.... On Thumbtack and it 's gone well, but no results ca n't reply the! Includes pictures of past work, reviews, and i can almost guarantee Thumbtack... Lull in leads we because Thumbtack had a manual action penalty levied against.! Shame to see so much the truth about thumbtack ruined by greed, and a complete lack of integrity and.! How great your service is get bounced back quote message, and call at... Adhd, and a complete lack of integrity and vision to talk to a Better way to that. Thumbtack to find service providers across a wide variety of services -- all my other are. Passing it along to our attention complex PTSD, narcissistic abuse,,! Suggest that there is a great way to Avoid Thumbtack Complaints grow their business clients is a technology leader the! For maybe minimum wage, if not straight slave labor struggle to generate quality.... Fake with fake phone numbers has a live person to talk to phone or through website... We will address the key questions of is Thumbtacklegit and is Thumbtack a scam your back if you this! Pretend to be people looking for leaves i finally had to call in and ask them to do it.. Ratings, begin requesting quotes 5 stars, but to hiring anyone to a... Training '', and Thumbtack connects you to a list of professionals and pricing new! Thank you for bringing your concerns to our attention, that really shows how great your service.! Stars, but from the pro standpoint it really sucks a certain project service...