This includes our restaurants, spas and MagiQuest. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Are the waterslides wheelchair accessible? Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Coast Guard approved life jackets are available on a first come, first serve basis. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Answer 1 of 11: Hi fellow US travelers! The other on site activists were less than impressive as well. Service animals as defined by the ADA are allowed in all areas of the resort. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. Cookie Settings/Do Not Sell My Personal Information. 2023 Advance Local Media LLC. (513) 459-8885. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. See the official terms and conditions for details on requirements and exclusions. The Lodge assigns suites on the day of arrival. Always keep your child within arm's reach and if your child is in the water, you should be too. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Was it the deal of a lifetime? The rate also includes parking, and access to all events. Is grilling / cooking permitted at the resort? We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. I have more points than the room costs. Waterslides and our elevated attractions are not wheelchair accessible. Points can only be redeemed at our U.S. lodges. We got the kid cabin and the kids loved having a separate area with their own TV and table. The resort will close on Sunday, March 15 at 2 p.m. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. ", Elizabeth warns "Beware of double charges.". The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Do I have to add children under the age of 2 to my reservation? "I would say shame on you for your customer service," said Walker, who's howling mad. These water park passes allow access to the water park through the day of your departure. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Make great memories with your kids . Great Wolf Lodge operates as cashless, so there is no ATM on-site. I recommend that as a healthier alternative than mindless video games. Local calls are included in your stay. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. I was actually surprised by how good the pizza is. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Some of the staff were wearing masks though - about 25%. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Love DD. There are changing rooms, lockers and showers available for you. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. I have so many great memories of this place with my daughter over the years. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Am I able to charge things back to my room? Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Paper towels were overflowing in the garbage. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. What is included in the Great Wolf Lodge Voyagers Membership Program? What is the common attire and footwear for the water park? We have specially trained chefs that can offer a variety of special items for your family to enjoy. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. We went to GWL in March 2020 after covid began, but prior to lock down. Bonus Deals are tailored to individuals. Does Great Wolf Lodge provide Sign Language interpretation services? Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. They were moderate and fun. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Due to covid they only clean upon request which was fine with us. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Yes, the water park is kind of a dystopian nightmare. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Are Pack 'n Play cribs available to reserve during stay? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. You would forfeit your deposit if we couldn't rebook your getaway at all. Our web site is secured by TLS and Go Daddy. This location doesnt care about being a clean fun place for kids. "It should fall off in three to five days," she said she was told. 1 minute read. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Dont waste your money! Does the resort have on-site restaurants? We booked 2 kids cabin suites ($800+/night each). Towels are provided for your family in the water park as well as bathing towels in your suite. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. 2023 Great Wolf Resorts, Inc. All rights reserved. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. We will definitely return as our children truly enjoyed it. Guest laundry is available on-site. Are water park passes included with stay? One charge was legitimate. You can see all the restaurants in the Dining & Shopping section. Suite style preference must be booked at time of reservation. Tax exemption is not available at the Grand Mound location. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Can I use scooters, Segways or Hoverboards inside the lodge? We welcome guests with special dietary needs. We cant wait to go back. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. Bonus Deals can be added before redeeming points. Can I use the room telephone to make personal calls? Please check with the front desk about pricing and availability. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. more. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Sower heads and controls are not at all kid friendly. When do I need to fill out a credit card authorization form? Points are calculated based on the final folio, and are posted after completing your stay. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Use one to reward your favorite people. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. Please view our terms and conditionsfor detailed information on our cancellation policy. Checks cannot be used as a form of payment at the lodge, only for a deposit. Yes, its expensive. If this isnt you, youre not going to enjoy it. The following day the park was just as filthy. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. If my family has food allergies, how can I let the resort know? On the day of arrival place was good for a vacation treat.MagiQuest: was! 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