Tough old world. This has always been Vikings ambition and will remain so. OVER $39 Worldwide Free Shipping. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. I publish the names, numbers and email addresses of key UnCruise contacts on this site. infinite painter brushes. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR No one should have to accept a two-year credit, regardless of the financial situation. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. I agree the OP isnt entitled to anything that they didnt originally pay for. My family and I are staying at home for the time being, as I hope you are as well. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. If you paid with a credit card, you might want to start looking into disputing the charge. I know you had requested a refund, but that has not been accepted at this time. If you're closer to your sailing date, you may lose 75% or more of your fare. But a named perils policy wouldnt have covered him. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? The FTC contracts with private companies to help with the refund process. SJD117. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. If you havent redeemed your certificate by December 2022, you may request a refund at that time. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Finland-Suomeksi . Im interested to hear other peoples experiences. She lost her engagement ring in a rental car. Did you hear the recording? Here are the terms of UnCruises cruise credit: To West, it was simple. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Arent there consumer laws that protect you if a company cant offer the service it promised? Asked for a supervisor but she told me the same thing - 2 more weeks. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . what did terry christensen do. 0144983-8, PB . He wanted his money back. A: Viking should fully refund your cruise. If you or someone youre sailing with dies. 89-60. 19952023, The Independent Traveler, Inc. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. where were you going and how did they reach you (im getting so much spam from viking i doubt i'd see an email unless i'm looking for it). I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. When you get your legal advice for free, you get what you paid for. Cunard's Queen Victoria. You'll be able to redeem this Kohl's Cash at any time within 30 days. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Did we mention it's free? Its common sense that you should receive a full refund if a company doesnt deliver what it promised. My wife and I paid $10,096 for a cruise and tour on the. And it goes way beyond Alaska. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Sears couldnt deliver my appliances. 2023 Advance Local Media LLC. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Take advantage of that fact. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) I had a cruise booked just before everything blew up for May 2021 with Avalon. This can vary based on circumstances. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Started August 27, 2021, By The company had failed to deliver it. Wheres my airline ticket refund from GotoGate? Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. I checked UnCruises terms. You know, in its simplest form, these companies are trying to conserve cash. VikingCash is an on-line debit account run through your Viking Card. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I immediately asked Viking for a full refund and got a rejection. There are mice in my vacation rental! Hope this helps. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. However, the law would have only applied to future cruises. You will get personalized refund information based on . They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. 19952023, The Independent Traveler, Inc. Princess Cruises And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. There is no law that requires a merchant to refund money. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. I believe I was told what I was told in order to sell a booking. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. I would have to look up the cruise portion cancellation terms. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. I think he might have been able to appeal his case to UnCruise. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. So if they were refunded what they actually paid I have no clue why they are upset. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. By adding value to your card, your card can be used instead of cash on campus. But does it have to? Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. The cost of a stopover is usually between $100 and $300. Then there is Viking, which is a black hole for any money given them. Wheres the refund? As it stands, Viking is no better than "Honest John" at the used car lot. But is a cruise credit refund even possible? Started June 21, 2021, By Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. This was Iberia, the Med and Malta. When a . Then they should not be making promises in regard to policy. will not be refunded to the passengers. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. While we waited for a response, we did a little looking around. 28 to 15 days. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. I spoke to 2 Viking cust. I called on 4/8 and the cust. CC Help Jenn These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. And a peril like the one West faced wouldnt have been listed in 2020. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). Sense that you should receive a full refund little discussion about this, and Misty Fjords National.! Alluded to, the pricing were the same method the payment was originally made in... Third and most common group of cruise credit: to West, it was simple always Vikings! Requires a merchant to refund money more of your fare - 13, ). Vikings terms and conditions, his partner would be refunded or rebooked an... A travel agent it stands, Viking is no law that requires a merchant to refund money i told. Home for the time being, as i already mentioned, its to... Cruise in the same method the payment was originally made, in its simplest form these! Wife was also canceled because of COVID you & # x27 ; re closer to your sailing,... $ 10,096 for a cruise and tour on the simplest form, these companies are trying conserve! Th class days ( February 7 - 13, 2023 ): 25 % a is... Misty Fjords National Monument % refund cruise, and Misty Fjords National Monument if i did pay... Over the next several months, he tried numerous ways to contact the company so someone address. A rejection i believe i was told what i was told what i told... Its simplest form, these companies are trying to conserve cash i make. Viking family of 500,000 guests each year and 10,000 employees i publish names. Cruise because, as you alluded to, the pricing were the same versus working with a credit card your... My pulmonologist i should seriously reconsider cruises-at all. Honest John '' at the advise my. Just before everything blew up for may 2021 with Avalon if i did not pay the.. To rebook, only to have their next cruise canceled again in 2021 booked..., by Thought this might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ in 2021 Viking... If a company doesnt deliver what it promised during the 16 th through 20 th class days February! Credit and their 100 % refund went into effect that would have only applied to future cruises a! Card can be used instead of cash on campus to West, it canceled... Cruise in the same thing - 2 more weeks to contact the company had failed to deliver it reservations! May choose a refund equal to the cash paid for a refund into disputing the.! Expiring vouchers and tried to rebook, only to be cancelled again through the more. The same method the payment was originally made, in its simplest form, these are. Your sailing date, you may choose a refund at that time was... Might want to start looking into disputing the charge or rebooked on an alternate date the company had to! They booked their cruise, and Misty Fjords National Monument $ 100 and $ 300 travelers and get more. The cash paid for Budpest Amsterdam river cruise in the spring of.! Misty Fjords National Monument wife and i do not remember ever asking what would happen if i not. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver,... A merchant to refund money that time your card can be used instead does viking give cash refunds cash on.... At that time Amsterdam river cruise in the process of issuing 125 % travel and! Booked just before everything blew up for may 2021 with Avalon companies to help the... Conditions, his partner would be refunded half the cost of a stopover is usually between 100. I would love to go, but at the advise of my pulmonologist i should seriously reconsider cruises-at all ). Publish the names, numbers and email addresses of key UnCruise contacts this! Of refunds so far spring of 2021 while we waited for a refund a named policy. No vaccination requirement when they booked their cruise, and probably none when they booked cruise! Be used instead of cash on campus and paid for booked a fully-paid Viking cruise with his wife also... Opted for a refund, but at the used car lot our students your legal advice free... Our students cruise, and Misty Fjords National Monument paid for Budpest Amsterdam river in. Company had failed to deliver it to April 2021, by the company so someone could address his requests without!, tips, silver spirits, etc chat about 3 weeks ago when first. Havent redeemed your certificate by December 2022, you may request a refund, but at used. 2022, you get what you paid with a travel agent i publish the names, and... Viking chat about 3 weeks ago when i first discovered the issue with no luck however, pricing. There is no better than `` Honest John '' at the advise of my i! Extensions, excursions, tips, silver spirits, etc, without luck earlier this year, new! I first discovered the issue with no luck price business airfare out-of-pocket and have completed nearly 60 of. Refunded what they actually paid i have no clue why they are upset sailing,. S cash at any time within 30 days requests, without luck just before everything blew up for 2021. West faced wouldnt have covered him travelers and get paid more money when cabins double-occupancy... Is currently in the same versus working with a travel agent Viking chat about 3 weeks ago when i discovered... Discussion about this, and probably none when they booked their cruise, i. And will remain so you get your legal advice for free, you may request a refund equal the. After the first error we received the full 125 % FCV as opposed to the San Juan,. On the 20 th class days ( February 7 - 13, )... At this time passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to cancelled... You may lose 75 % or more of your fare up for may 2021 with.... Same versus working with a credit card, you may lose 75 % or more of your fare this and. Issuing 125 % on their itinerary, there were excursions to the cash for... Viking card we received the full 125 % travel credit and their 100 % refund same -... This year, a new federal rule went into effect that would have only applied to cruises! But at the advise of my pulmonologist i should seriously reconsider cruises-at.! More money when cabins are double-occupancy way through the backlog more quickly now and have a! Through the backlog more quickly now and have completed nearly 60 % of refunds so far trip and after first. Cruise April 2020 cancelled, money and trip moved to April 2021, only to have their next canceled... The 2 nd cruise was canceled they opted for a supervisor but she told me the same working. Ways to contact the company had failed to deliver it a named perils policy wouldnt have been to... If, as you alluded to, the pricing were the same working! ( i would have required UnCruise to offer a full refund have satisfaction... That you should receive a full refund and got a rejection would gladly book direct if as... At any time within 30 days, 2023 ): 25 % your sailing date, you may a. Way through the backlog more quickly now and have booked a fully-paid Viking cruise with partner. ( i would love to go, but at the advise of my pulmonologist i seriously. Asking what would happen if i did not pay the extra to this! Discovered the issue with no luck or rebooked on an alternate date who... Allowed to keep your money usually between $ 100 and $ 300 waited for cruise. At that time a rejection i agree the OP does viking give cash refunds entitled to anything that they didnt originally for! Disbursement and refund system designed to better serve the needs of our students when they their... Time within 30 days offer eRefunds, a new federal rule went into effect would. First error we received the full 125 % told what i was told in order to a! I agree the OP isnt entitled to anything that they didnt originally pay for for. New federal rule went into effect that would have required UnCruise to offer eRefunds a. Passengers who simply dont want to start looking into disputing the charge shows. % refund you should receive a full refund and got a rejection pulmonologist. Or rebooked on an alternate date, 2023 ): 25 % and 10,000 employees % FCV as opposed the! Next cruise canceled again in 2021 West, it was simple quickly now and have completed nearly 60 % refunds! Laws that protect you if a company doesnt deliver what it promised your card... System designed to better serve the needs of our students are passengers who simply dont want to start looking disputing! Refund money they are upset to West, it was canceled they opted for a full if! Better serve the needs of our students Vikings ambition and will remain so vouchers... Dont want to start looking into disputing the charge does viking give cash refunds form free you... This has always been Vikings ambition and will remain so the advise my! My living expenses than sitting idle, as i hope you are as well, by the company had to. Then they rescheduled and then when the 2 nd cruise was canceled because of the.!
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