A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage. While checking in online, you can provide all the information needed to expedite your time at the port so you can get on your ship faster. Your Celebrity naturalist guide and zodiac driver will assist each guest to maintain steadiness. The team will conduct an extensive search for your missing item and provide a response within 5 days. Can we book a private photographer to capture a group photo or event? Cruise lines are eager to be back in business, and they have a lot riding on the success of the upcoming U.S. restart. Disembarkation. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). When participating in the Move Up upgrade program, the perks that were booked with the original stateroom category will remain the same on the upgraded stateroom. When you arrive, its officially the start of your vacation.Youll be greeted onboard with a welcome glass of bubbly. Normally, the last group off is in between 9:30-10:00. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. U.S. citizens who choose to travel internationally should be aware that they may face unexpected challenges related to COVID-19 as they attempt to return to the United States. At CruiseExperts.com we understand that and have sorted these cruises by the places you'll visit on your cruise vacation. Because you may be waiting for your luggage to be returned to you, some people pack an extra outfit in their carry-on to change into for lunch or dinner. Event and activity information will be available in the daily program. Hoping for some answers to these questions. There are a lot of factors that determine how long a ship stays in port. Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. To catch up on the other posts in this series, check out the list below: Ashley boarded her first cruise more than a decade ago and never looked back. UK & Ireland guestsFor all standard cruise only and standard fly/cruise package bookings made with us, guests must pay a non-refundable deposit of 150 per person. I cant locate the contact info, but you need to contact the department that handles downline debarkation. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. For complete details, please refer to the U.S Department of State website. Yes, complimentary high speed Wi-Fi is available throughout Celebrity Flora & Celebrity Xpedition. For Passport requirements for Visa Waiver Program applicants, visit theU.S. Customs and Border Protection website, for more information onVisa Requirements click here. Will I need to inform someone if I have a medical condition? Unfortunately, we cannot process post-cruise orders for Photos or DVDs from Celebrity cruise ships. Celebrity Cruisesmay deny boarding to affected guests who are unable to provide a valid ESTA during ship check-in formalities. On top of that, you're likely to see a slew of hand sanitizer dispensers onboard, as well as signage in public areas reminding you to keep your distance from passengers not in your travel party. Also research whether your health insurance will cover the cost. There is no cover charge for the the Spa Caf as its one of the complimentary dining venues. Drones are not to be operated on either of Royal Caribbeans private destinations: CocoCay, Bahamas or Labadee, Haiti. Be sure to have all passports and travel documents handy. The requirements described below are required by government regulations and policies. If the guests name has changed since the document was issued (i.e. During a Galapagos journey, guests will need to ascend or descend steps into a motor coach, use stairs, walk and/or climb over uneven ground for extended distances and get on and off inflatable Zodiac tenders. What should you put in your cruise carry-on bag? However, if you can wait until the next night, you could benefit. email: celebrity@visacentral.com. we have found self disembarking to be stressful. Provisions for late flights out of san juan are to book an excursion that includes a morning tour, lunch and tour of rum factories, that will then drop you at airport. Elite Plus 15% + 1 in port Persian Garden pass Im not sure why? can we disembark at 1am? The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. What are the current Captains Club benefits on Millennium Series & Solstice Series Ships? Premium Wi-Fi (first two guests in a suite). Professional and compassionate tour guides experienced in working with senior and disabled guests. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. Can more than one guest check in at a time on the Celebrity Cruises app? biking2water . Any liability, including environmental damage from drone usage is the guest's responsibility. Your earned tier is valid for any sailings you take between August 2018 and December 2019. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Stressful disembarkation is never a good way to end your cruise. Hundreds of thousands of canceled sailings and lost jobs, tens of billions of dollars in debt and several scrapped ships have led to one bright, new beginning -- for the industry and for me. Thanks for that, we're staying in San Juan for a couple of nights, so no rush to get off. The price for the program starts at $79 for adults and $39 for children. We went to dinner on the last night and to the show after and the first thing the Cruise Director said was "Okay, we're going to separate the mice from the men. im aware that staterooms need to be abandoned but im sure i saw somewhere that food drink and use of the pool is still available on some cruises at a cost of course , we have a 18.40 flight from barcelona so dont really need to be at the airport till 16.00 if not anyone got any other ideas ? Port days: 6 am to 10 pm. Delve into southeast Asia's contrasts and multi-faceted wonders during a magical cruise along the Mekong River paired with immersive tours and hotel stays in Cambodia and Vietnam. Meet and greet services at the Quito airport for all airport transfers and tours. What special assistance do you provide for disabled guests, and how can I request special services? For your protection, we require that your passport expiration date not occur within six (6) months of the sailing termination date. We suggest that you contact our recommended visa agent; Visa Central for advice and to purchase the most up to date visa requirements for your cruise. The Retreat Sundeck on Equinox currently is not Accessible. Your current loyalty discounts are still valid. Please check with the charter company for the items included in your charter cruise fare. They mean business when they say it's going to be collected. Guests dining in Sushi on Five will receive a $35 credit and Raw on 5 will receive a $40 credit towards the food items on their bill. All Drink Packages are for single-guest use and cannot be shared by multiple people. As you pack evening clothes, remember that there is no need for formal attire aboard any of our Celebrity Galapagos vessels. For women, we recommend resort casual attire (pants, skirts or even casual dresses). Classic 10% What are the requirements for a teen to take a massage service? All tickets will automatically expire after 30 days, therefore all guests should redeem any slot tickets on the existing cruise. or before supper. Additional gratuity for exemplary service is discretionary. All cruises that are 7 nights or longer will feature two Evening Chic nights. They will give you a time and location to assemble in the morning. Do You Use Certified Guides And Naturalists? LauraS This exciting option can be purchased onboard and is available only on cruises that sail roundtrip from Port Everglades, and a handful of European ports. Peloton Virtual indoor cycling can be booked for select times. To enroll click here. What is the difference between Premium Wi-Fi and Basic Wi-Fi? Earning a redeemable point is simple as well. The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. COVID has changed the assembly process, so getting off still needing an elevator may be slower. Now, on up to two nights on every cruise, Evening Chic activities have been introduced, and Evening Chic attire has replaced Formal attire. When you receive your paperwork, from Guest Relations, you will fill it out and you can request being, in the last group off the ship. Bangkok's cruise port Laem Chabang serves the capital city of Thailand. Functional Stretch. What advice does the foreign and commonwealth office give to UK residents? Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class. With most of our flight bookings, seats will not be able to be selected until at least 30 days before travel, In some circumstances, it can be even closer to travel. Do you have to leave straight away? The cafeteria is always open for breakfast. Disembarkation. Images purchased from the private studio, onboard Royal Caribbean and Celebrity ships, are not available for downloading from the Cloud at this time. Each time I advised the Retreat Host and they made arrangements for the time we wanted to leave the ship. The $79.50 hold is the maximum that will be held. during your cruise, or after disembarkation for security, immigration, or public health purposes. A Slumber Party from 10:00pm - 1:00am is offered nightly on a sign-up basis. Greece plans to be fully open to international visitors in mid-May, and vaccinated Americans over 18 and minors with negative Covid tests will be allowed to sail. If youre not sure what you want to do during days in port, stop by the shore excursion desk for help. You can then kick off your shoes and relax on the bed or couch with Celebrity Today, the daily itinerary youll receive each evening during your cruise that tells you what to expect on board or in port the following day. In a small number of cases, you may not be able to select seats at all.Your airline reference is usually provided in your Guest Ticket Booklet which is sent via email approximately 30 days before travel. A Guest Account will also, allow you to manage your cruise vacations. As can be seen, even though a six month validity after cruise completion is not required for many countries, it is a requirement set out by Celebrity. No refunds will be given to individuals who fail to bring proper documentation. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. On Millennium, crew haven't missed a beat. Elite Plus 15% Will there be Refundable and Non-Refundable Fares forAll Included? The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage. Were new to Celebrity, However been on many cruises. How Can I Share Comments Or Feedback Regarding My Cruise Experience With You? The itineraries are always subject to change based on the parks decisions but mostly stay the same. The most popular shore excursions fill up quicklysometimes even in advance of the ship sail date since you can reserve them online. You can be confident that you'll get the cheapest cruise price possible with concierge like service from our cruise experts here at CruiseExperts.com. Your butler will unpack for you, which gives you even more time to enjoy your vacation. . Save. 19952023, The Independent Traveler, Inc. On the Solstice, we were arbitrarily given a debarkation time of 6:30 am which would have been wonderful had we a plane to catch but we didn't! Everyone knows that a cruise vacation is one of the most relaxing, hassle free vacations you can take. Please note that prices are subject to change and can vary by ship and sail date. Celebrity Cruises will not collect or retain any portion of this payment. Downgrade is limited to 1 tier level below your current tier. Must I store my assistive device in my stateroom? How are the accessible shore excursions different from other regular shore excursions? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The cafe will stay open til about 9 am if I remember correctly. So just because the ship is tied up at the pier doesn't mean passengers can immediately get off. Service times vary based on itinerary. However, if visiting non-Schengen countries, such as Bulgaria, Croatia, Cyprus or Romania, different rules will apply. Celebrity Cruises ; Disembarkation Please Read: COVID-related Discussion. Required travel documents for Domestic Sailings. Do you provide braille formatted material? These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports. The ships do not have elevators or accessible staterooms. AquaClass staterooms are a sanctuary for the modern traveler. How many Captains Club points will I receive when purchasing a Suite on Celebrity Cruises? Sadly, this first sailing back marks my last round of posts for Cruise.blog. As such, we remind you to check with your physician at least 4 to 6 weeks before sailing to make sure you are up to date with any required immunizations or vaccines you may need to ensure you will be permitted to visit each of the exciting destinations and tours on your itinerary. You may find that motion sickness medications convenient to bring. Most non-U.S. Cruisetours are not wheelchair accessible. You now have the ability to receive much more per sailing based on play. Is The Retreat Onboard Credit (OBC) a set amount or does it vary by sailing? Re-Set Breathing Classes A form of active meditation, this lung workout is designed to provide immediate relief All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. From here you'll set sail to historic cities like Kyoto and Hiroshima, exotic ports like Jeju Island and Busan in South Korea, and fascinating destinations such as Mt. Captains Club Loyalty Program within Guest Account, ****For Adult Night Club/Disco, make sure you read our. Our cruise ends in Puerto Rico, I think it docks at 8am. All responses will remain strictly confidential. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. Different countries may have different rules. Put your luggage in line and you should be among the first. No, Drink Packages are not available on cruises in the Galapagos. We also provide assistance to guests who are blind. Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage. Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email atCelebrityEngagementCenter@celebrity.com so that we may assist you further in this matter. Incorrect. The least amount of time is typically four hours, while the longest may be up to 36 hours for overnight stays. To that end, I'm embarking on another Celebrity sailing later this month, departing from Athens on Celebrity Apex. our office. If youre cruising with your family, youll want to explore the kids club, Fun Factory, on board. Celebrity Cruises, Inc. Jan 2019 - Apr 20223 years 4 months. Disembarkation. Do we have the option of just rolling our suitcases off in the morning? Do I need to tip onboard for beverages if I haveAll Included? Note this package is not available on all ships. These normally fall off within 3-5 business days, however, some banking institutions may take longer. 3. Thank you for reading along, and I hope our paths will cross again, perhaps onboard. What happens if I have the Classic Drink Package and the beverage I would like is more than $10? Yes. Covers & Package prices may reflect an additional tax for certain ports or itineraries. Citizenship and Immigration Services. If you have any questions, please contact our Access Department at special_needs@celebrity.com. Be sure to purchase your photo packages onboard. Start by thoroughly reading all emails your cruise line sends you about your upcoming voyage. I never packed so fast in my life! Can guests staying in a stateroom that adjoins to a suite access The Retreat? Get the greatest value by purchasing an unlimited photo package and enjoy as many photos as you like. Yes, assistive devices including mobility scooters must be stored and recharged in your stateroom, so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. Photos will be uploaded and ready for viewing within 4-7 days after the voyage ends. Our accessible tours are unique in that they offer: Accessible vehicles If you are prone to motion sickness, we recommend you reach out to you doctor. Journey to Thessaloniki, Mykonos, Ephesus, Rhodes, Santorini, and much more. To learn more about the wildlife you are likely to encounter visithttps://www.celebritycruises.com/destinations/galapagos-cruises/wildlife. Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark. The Galapagos Islands (or Archipelago de Colon) is a Province of Ecuador located 500 miles (800 kilometers) west of the Ecuadorian coast. What if I play enough to earn a higher tier during a sailing? We provide complimentary wheelchairs for getting on and off the ship. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons. if it is a Celebrity excursion then yes. However, our personnel are not required to perform personal tasks (e.g. The cruise line really wants to fill those last few staterooms and sometimes will offer them at a discount cruise price in exchange for you giving up your right to a full selection of cabin categories or deck locations. Do you offer accessible Cruisetours in Alaska? Teenagers and children are welcome to enjoy the running track on the open deck. The PBX monitors the call. InBody570 Body Composition Analysis *Available on Edge Series and Revolutionized ships. Above that are the suites Sky Suite, Celebrity Suite, Royal Suite and Penthouse Suite. Someone definitely did NOT stop by the martini bar that night for a farewell drink;). In Yokohama we departed around 9:00 and made our own arrangements to the airport as Celebrity wasn't offering any transfers on the first day. Youll receive a handy Xpress Pass, which indicates that youve completed check-in. If the accounts are ever separated, both members will only have access to their points and tier earned individually. Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England. Round-trip airfare Quito/Baltra/Quito, from Quito to Lima, and round-trip Lima to Cuzco. The cafe will stay open til about 9 am if I remember correctly. For example, on this sailing, Celebrity didn't tell passengers until four days prior to the sailing date that they would need PCR tests in order to board, even if they were vaccinated. Do I have to purchase an Internet package to use the Celebrity Cruises app onboard? Are There Accommodations For Persons With Special Medical Needs On Board The Ships And Throughout The Galapagos Experience? The U.S. has a Visa Waiver Program (VPW) that This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. I too miss the last show which usually show the disc that they made all cruise of everybody but has a lot of scenes about the ship of just the ship. These documents must be carried on the ship, and a copy left with the Guest Relations desk once on board. KMooney929. For full Galapagos Cancellation Policy please visit our FAQ Section. Your earned tier is valid for any sailings you take between August 2018 and December 2019. Use the app to check in for your cruise, set up your arrival time, and upload your proof of vaccination. What Is Included In The 7-Night Cruise Itineraries? :), I sail solo so there is never anyone else to worry about;), We need you to give us lessons. Among other animals, they will see blue footed boobies, sea lions, sea turtles and giant tortoises on all itineraries. While we are no longer shipping the tags, the digital option allows guests to travel with as many bags as they prefer. How am I identified as having purchased a Drink Package? All guests are provided a consultation form prior to their treatment. All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Please note:Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. So my husband went down to Guest Relations and had it changed to a more civilized 9:30 am. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child. You can download the Celebrity Cruises app at no charge from the App Store or Google Play, and use the app at no cost onboard. Being prepared for embarkation day also means your cruise will start off on the right foot, so its smooth sailing (figuratively speaking; well take care of that in the literal sense!) Whatever you do, don't wait until the last minute. What is the Zero Proof Package (previously the Premium Non-Alcoholic Package)? Celebrity Apex is the second of Celebrity Cruises' new Edge Series ships, following on from Celebrity Edge which was launched in 2018 and with Celebrity Beyond scheduled for 2022. I set out my cases before I leave for supper then I enjoy the evening. Celebrity automatically adds gratuities** to guests onboard SeaPass account, except for guests in Excluded Bookings*, as defined below, in the following amounts for sailings commencing on or after October 17, 2022: A 20% gratuity will be added to all beverages, mini bar purchases and beverage packages. There is no physical media (such as a USB drive) to take home. 3. The earliest flight departure on day one is 11:59 pm for international flights and 11:00 pm for domestic flights. All guests in the same stateroom will receive the Wi-Fi package corresponding with theirAll Includedpackage price. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. We can accommodate families traveling in more than one stateroom where the occupants are the package purchasers children 21 and under. Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. For additional information on section and securityclick here. An email will be sent to remind you about your accounts becoming inactive after this time. An 18% gratuity is added to Specialty Dining Covers at the time of purchase. While youre at dinner, your stateroom attendant will come in to freshen up your room, turn down your sheets, and leave information for the following day of the cruise. We have done self disembarkation once and will not attempt it again. I would like to receive electronic Promotional messages from Celebrity Cruises Inc. You can unsubscribe at anytime. Our crew members are not permitted to lift our guests. They are available on all ships, except Galapagos ships. An adult must be present for most services. Yes, Drink Packages are active the moment you step on board. This policy applies to packages purchased pre-cruise or onboard. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Ensure there are sufficient blank visa pages within the passport for visa stamps. Can I use my Drink Package at Labadee or CocoCay? As soon as you arrive at the port, youll be met at the vehicle drop-off area by couriers who will take your luggage and put it onto racks. Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them. Please visit our FAQ Section so no rush to get off remember correctly how many Captains Club points I... Or accessible staterooms x27 ; t mean passengers can immediately get off for international flights and 11:00 for..., do n't wait until the next night, you may find that motion sickness medications convenient to proper. Time we wanted to leave the ship sail date since you can reserve them online 9 am I. Cases before I leave disembarkation celebrity cruises supper then I enjoy the running track on ship. Quito/Baltra/Quito, from Quito to Lima, and I hope our paths will cross again, onboard... You should be among the first be issued and guests may be subject to disembarkation at their.! Because the ship is tied up at the pier doesn & # x27 ; cruise. Celebrity Cruises app stay open til about 9 am if I remember correctly where! To Cuzco vacations you can take guests should redeem any slot tickets on the ship off the ship @. 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