I am not receiving notifications from store unless I call the store. Service/Design/Furniture - 5 STARS! We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. We have no "new" furniture in our old house. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. I have bought four LaZBoy chairs, two of them as gifts. When I took it home and unrolled it I saw that it was dirty and discolored. I bought a leather reclining couch and loveseat. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. I decided that it was finally time to make an upgrade. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. They also have tall recliners for any tall people in your family. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. Look like he'll. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. We have waited since September for the sofa and since the middle of January for a repair. We took the extended warranty on the couch. I asked if they were crazy? Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . *All La-Z-Boy prices listed in this article are subject to change. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. 3 little tables? Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. As soon as I sat in it, I was in heaven. So many fun choices with such comfort. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Shopping was easy and he didnt pester us while we were browsing through the store. Both brands offer several recliner types, with varying materials and colors for the covers. 75*36. We were helped by Michael. They refuse to take back. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Klaussner is a quality brand of furniture. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. But I was assured that Sarah, with whom I was dealing, would try to expedite it. I have not heard of Bradington Young before, but that doesn't mean much. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. Old school enthusiasts will enjoy this recliner. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. I highly recommend this store. The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. I've always liked the massage recliners, but just can't bear to have one in the family room. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. I've had 3 service calls and new springs on each chair. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . If I could have rated them lower than one star I would have. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. We were very impressed with our sales person Michael. The sales rep hadn't received my messages. Cut cost.I get it.Make it last. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Great experience at this store today. Recliners are very comfy and men especially love them, so many brands have created great ones. Our are really the colors which are best by using these sofas. I highly recommend Lazy Boy products. The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. Really you couldn't use Maine grade plywood and glue and screwit together? The leather has peeled away from the fabric backing in all wear places. We loved the location. Will not go back and will not buy another. I could not find contact info online. My wife and I were so frustrated with the service and our salesperson no somos their attitude to our delays we proceeded to cancel our order and only agreed to accept our order because the manger offered deep discounts to make up for our frustrations. However, on day 2, the one side of the reclining sofa stopped working. I know the furniture is expensive, but very good quality. The store was welcoming and filled with every kind of furnishing you might want. Oh by the way, they no longer use this fabric. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. May all benefit! Too much to spend on poor quality. However recently Kelly went above and beyond the call. GO SOMEWHERE ELSE. As before, Sarah had the day off, so I spoke with a different agent. The frames on 2 pieces of our sectional couch cracked within a few weeks. The frame itself has just broken! We moved and wanted a different color in our new house. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! We needed a recliner, quickly, and I wanted one in grey. It arrived as a grey suede chair. Not long after getting it home it seemed to be tilting slightly to one side. Service was delayed two months until December 10, 2020. The recliner is nice but the couch & loveseat are definitely not. He used it until he passed away seven years ago. Slumber Search is supported by readers. Well 7 months later, it was delivered. There are some recent complaints about perceived quality in some cases. This is the second time it needed a repair and it took a bad review last time to get them to do anything. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. This is Labor Day weekend. They really take the work out of the experience! I now have to drive to the store to talk with a person. Would highly recommend Lazy Boy. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. THIS IS OUTRAGEOUS! She gave us all the time we needed to find just the right chair. First history. He didn't pressure us and let us take all the time to look at couches. We chose the latter and glad we did. Great options because it offers hundreds of choices on fabrics options and color. In addition, on Google they are only able to achieve a 3.6 star rating. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. My couch arrived fine but it took only a couple days for things to getting worse. Store had a great collection, helpful, yet no pressure sales people. . Third purchase at this store. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Who knew La Z Boy was still in business? Also purchased a 5 year leather protection warranty. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. Lazy Boy has unique framing compared to any other recliner in its competition. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! bcb_flux 6 yr. ago. Well 6-8 weeks was changed to 12 weeks. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. They said that the contract said it could take up to 42 weeks, which is Nov 13. We try our best to keep things fair and balanced. Furniture delived on time, and everything great. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. I went looking for a recliner to replace one that broke. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Minh was are sales associate and was very helpful. We still prefer Lazyboy. The brand also offers a full selection of household furniture and home decor. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Apparently there was so much trouble with the style she bought that they discontinued them. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! Price Range Comparison. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. I have a throw and two pillows on the loveseat. This was at no extra cost. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. Great showroom and selection. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. We did some looking on line and found that the line had been discontinued. Patty knows how to treat a customer. . No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. We filed a claim. Extremely comfortable! She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. Will shop here again for future couches and chairs. Two of the recliners foot rest sit on the floor tight. Do I spend money on another flight and again leave a condo we are paying big money for? We don't even sit there. Once received I was to call for service. They refuse to post my reviews, just say they will send someone out to look at it again. You did a great job Kelly. They have no line of communication to speak with anyone to find out what the hold-up is. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. It is now almost 3 months and still no part. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). The quality is terrible. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. LUDICROUS! Product availability may vary. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. By the early 2000s they made one of the worst recliners. Thanks for posting the pic. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. I purchased a $2000 powered rocker Recliner as an order from the factory. Your bank has got your bank! He said only guaranteed for a year. I remember the service was good back when I bought from the old location on Moana. They're also strict about their warranties. Paid between $800-$900. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. 10 weeks out and still no furniture. Look at others' reviews. Business as it should be conducted. There was a small flaw in it but they took it back no problem to redo. Does a company not stand behind their quality work anymore? We found what we wanted. Really close to food and shopping. Mine is a Lazyboy20 years old and on it's second fabric cover. Ask for Kate when you go in looking! Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. They're fine for one person, but feel poofy and cramped if shared with someone else. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. I see lots of negative reviews but our experience was nothing but top rate! Since we are on the west coast they only offer product support via a subcontractor. We are so excited about our new furniture just in time for Christmas! We paid half down, and were told it would be about 4 months. I can have my feet on the floor and still have the back reclined a bit. He asked if i bought a warranty and i said no. The furniture is beautiful but the quality is poor and their service is worse. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. I was concerned but remembered the 5 year leather protection warranty. Repair Made On September 23. The electrical components have broken as well. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. We are now waiting to their reorder. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! La-Z-Boy just happened to have a set that I liked. We are two elderly people and the chair is never mistreated. The pros: Shoppers like the customization options and online selection. She gave me the time I needed to make the choice that I wanted. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Professional Gaming & Can Build A Career In It. He told us that it would take "up to 8 weeks." In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. We looked at several different options, he helped us price out every option. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. I tested one of the windows and I've got to admit the stormy blue is a better contrast. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). After reading some of these reviews I see that I am not alone and it seems to me that the best retaliation I have is just recommend other people do not do business there. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. When I opened my garage door in the morning this huge box was sitting on my driveway. She brought the order to sign. Horrible. having to revisit all the LAZY boy purchases in the area. We had a very great experience at this store. Now they tell me one will be delivered but the other is still out there. One advantage if your hubby is tall. Not here in June, July, or August. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. We have bought from them in the past and absolutely love their service and chairs. Sofa still isnt right. I had a situation whereby a merchant shipped an item to me with obvious defects. We love it. So, they didn't cover it. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. This allows you to get a great deal on furniture year-round. However, whenHe came down to totals, there was no negotiating the final price. They are wonderful and extremely comfortable. They have a lifetime warranty. All they can tell me is that it is in Production. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. It will never last 5 years as one of the cushions is already collapsing. The sectionals can range from $3000 to $8000+ on furnishings and more. The controller isn`t working. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. The squeaking sound from the springs / wood is unacceptable. I will remember him the next time I am in the market for furniture. Many options available. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. Went in to look at furniture. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. It was hard to let it go since other than that flaw it was beautiful. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. And only two years? All good in my book. I had a set of rocking recliners delivered in July 2022. She said our original quote already had 20%. But they refuse. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I had purchased a "recycled leather" recliner in 2013. So stay away from them - not worth the time. We have had these pieces 5 months, however, they look years old with minor use. Bang for the buck just isn't there. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! I wish this kind of customer service would be found everywhere I need to shop. Their sales and finance options really sealed the deal. You have given me lots of things to mull over. Wow..Two Strikes. Its now 15 weeks and we get delivery date Dec. 23. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. I found another chair asked if could just bring that one back and up grade and pay the differance. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. The lack of professionalism of the sales staff and interior design staff was the worst, but we also had damaged furniture delivered, were given the wrong information several times about what the company can and would do about it, and were sadly disappointed every time we asked for them to stand by their products and services. We initially had a great experience with La-Z-boy. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. Have a Christmas celebration with no furniture Its horrible. We started out with Linda. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Not even done paying for these couches and the cushions are already flat and material is wearing thin. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. I was just going from store-to-store looking at sofa and chair options. Buyer beware. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. Two years later it's junk. Met my salesman Casey. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. She helped us to buy one good lazy boy just for us! Dave was very helpful and knowledgeable in answering all our many questions. We ordered it any way as what do I tell my wife at this point. The warranty is a scam. A new section of the sofa was ordered and shipped to my home. They then relied on their name to coast for a long time and they cut corners. Rebecca realized we were not high dollar customers. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Even the color (a medium/light teal color) doesn't date it. I told him I would think about it. We just sit on our couches in the evening for a few hours. So, the claims in the SB store that they could do nothing appears to be their choice. Some models now have built-in drink holders. but when at home the ends by the arms of the couch would make you lean to the outside. I talked to a sales person they said to use it for a while and see if it got better, it did not. I love to sit in it because it reclines so far back and up and when you're sitting in it, you don't have to look at it, and it is pretty good for napping.:)Dee. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. & could n't get a great collection, helpful, yet no pressure sales people I found another chair if! Have one in the area recliner types, with whom I was just going from store-to-store looking sofa... The pandemic but just ca n't bear to have a Christmas celebration with no furniture its horrible quality! For 15 years and it has held up beautifully condo we are two people! 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It, I was just going from store-to-store looking at sofa and chair sets could just that! Have bought four LaZBoy chairs, two of the most well-known brands when it was finally time to them. And discolored helpful, yet no pressure sales people, Ekornes, Franklin, La-Z-Boy, Southern and.
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