At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. @optimum we are having serious problems getting our internet set up with you guys. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Why not let DoNotPay handle your claim on your behalf? Count to 5, then plug it back in. Optimum may already be working to resolve the issue. Did you know you can be compensated for losses if your internet goes out? Optimum equipment. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. CDC: https://emergency.cdc.gov/. Is there an outage or Optimum Internet is slow? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. {{#query}}Nothing found for query "{{query}}"{{/query}}. Reports in last 20 minutes. @optimum is the King of unsolicited junk mail for a service that I never ordered. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Check your account status with Optimum to be sure your account is active. ^Whitney, Hello Raemond! Read on for details. The latest reports from users having issues in Claremont come from postal codes 91711. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. You don't have to spend hours trying to solve the issue. We humbly offer this checklist of things to have ready before you dial. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Select which outage you would like to report (power, internet, cable, and more). Invalid Optimum ID, please complete all fields. All services not available in all areas. If so, please DM the full name and address associated with the account. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. We will debit @optimum today it took my over an hour on the phone to simply cancel my service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Leave a message in the comments section! Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. You can also sign up for paperless billing online. Click them to call Optimum now (assuming its not after 6:00 p.m.). They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Useful comments include a description of the problem, city and postal code. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . On my way to MWC in Barcelona. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Skip to main content. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Check the settings on important communication channels. 5 days without internet and the issue is still NOT resolved. There are usually signs that help you figure out what's going on. Compile your information and send it to Optimum Internet. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. We will update this story as new events related to the matter arise or when the service is available again. Comes out to $2.86 a day. We are currently gathering information in anticipation of their upcoming franchise renewal. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. I've tried to make her switch for years but you finally convinced her. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. For business customers, keep your modem plugged into the outlet where the technician installed it. Source. Generated from Reports Received from Affected Users Within Last 12 Hours. Select your internet provider and enter your account number. Optimum plans, pricing and speeds may vary slightly from one market to another. If so, please DM the full name and address associated with the account. Optimum has been having an outage since midnight that is effecting most of the tri-state. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Moreover, reports on Downdetector also confirm the same. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Having problems? All good -- a heads up before service drops would be nice, though, when it is scheduled. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. Indicate when the Optimum outage started and how long it lasted. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. ^Mark At the moment, we haven't detected any problems at Optimum. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Are there other ways this internet outage inconvenienced you or lost you money? View Frequently Asked Questions. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Without power to your home, your Optimum service will not work. ^Whitney, Hello! @optimum let's break up. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Please help! Is your internet out? See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimum / Cablevision outages reported in the last 24 hours. In addition to paying in person, Optimum offers a few ways you can pay for your service. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. If you have any tips or frustrations you wish to share, please leave a message in the comments section! You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. EVs have been around a long time but are quickly gaining speed in the automotive industry. All rights reserved. An outage is declared when the number of reports exceeds the baseline, represented by the red line. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Try these tips to troubleshoot problems you think might be on your side. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Having problems? This article includes: Ways to check for large-scale outages across Optimum's network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. There are usually signs that help you figure out what's going on. Find out what is going on. Looking forward to seeing old friends and to have great business meetings. If it's just one phone, then you'll need to narrow things down further. Get the Latest Tech News Delivered Every Day. How To Fix an Android That Can't Make or Receive Calls. Murphysboro. In the last three months, how would you rate Optimum? Share them here. Weve been dealing with rude people left and right and cannot get this resolved. This isn't a complete list. It's possible if you file a claim on your own. Let's get started today. Upload documents or photographic evidence that proves your losses. Cable & internet went down here a little before 8am. A tech enthusiast since ever. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. We are always here to help! . Weve been dealing with rude people left and right and cannot get this resolved. If you havent created an account, this is a good place to start. Our engineers are aware and working to resolve this matter as quickly as possible. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. If it's a cordless phone, is it fully charged? More specifically, they are unable to login using their credentials. Source. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. @OptimumHelp You aren't here to help. 2,000. Latest outage, problems and issue reports in social media. @optimum we are having serious problems getting our internet set up with you guys. We can't get your messages right now. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. 3. Source. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Customer service from Optimum. We are always here to help! Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. See if Optimum is available for your home. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Find out what is going on. It is not you, it is me. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Realtime status of outages and problems with service providers. Is the telephone cord properly connected to the jack? Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Are you currently in need of any assistance? 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Criterion Digital 2023. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Make sure all cables are properly connected between the phone and the cable modem. Please try again later. #mwc2023 The local store will gladly add to your account but isnt allowed to cancel anything in person. This ones easy: for 24/7 technical support, call the number for your region. Frustrations? Switching to @fuboTV this weekend. Please feel free to DM the full name and address associated with the account in order to look into this further for you. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Sign up for text messages, so you get the latest information texted right to your phone. All rights reserved. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; The local store will gladly add to your account but isnt allowed to cancel anything in person. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. At the moment, we haven't detected any problems at . It also includes power to our network . Could anything be blocking internet signals? We are always here to help! Please let us know what issue you are experiencing with Optimum: Thank you for the report! Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). This will resolve most issues if you're simply in an area with poor coverage. Once you complete the sign-up process, you will receive email notifications regarding your bill. However, not all browsers allow you to take advantage of all the new features. 5,000. Internet speed issues - 13 %. Stay updated on the latest products and services anytime anywhere. Try visiting the following official links: Hello Marc! Mention the code CHAT21 to your rep when ordering internet and phone service. Invalid password, please complete all fields. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The latest reports from users having issues in Blue Lake come from postal codes 95525. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Please don't call "support numbers" posted below most probably it's a scam. However, not all browsers allow you to take advantage of all the new features. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. To report any service issues. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Check that all the lights indicate you're getting internet fed into your router. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All good -- a heads up before service drops would be nice, though, when it is scheduled. They wont require you to sign a contract. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. If so, please DM the full name and address associated with the account. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. So, if youve enrolled in getting alerts, make sure your contact information. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. When the front panel on the cable box displays the time, the reboot is finished. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Enter an itemized list of each of your losses and the expenses/costs associated with each. We strongly recommend that you upgrade to a more current browser. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Today they made her cry and this weekend we cut the cord! You did everything to make her day miserable. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Howie Levit 10 months ago. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Frustrations? They only let their customers know about half an hour ago. She moved in Nov and since then Optimum has never worked properly. It also includes power to our network facilities and equipment located in your area. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. AT 9 months ago. All good -- a heads up before service drops would be nice, though, when it is scheduled. See if Optimum is available for your home: Sign into add enhanced services to your account now. It is not you, it is me. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. I am terribly sorry to hear that you are without service at this time. Problems in the last 24 hours in Vista, California. But of course that customer service option is available 24 hours a day. I am terribly sorry to hear that you are without service at this time. There could even be connection issues between your home or business and the nearest utility pole. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. See if Optimum is down or having service issues today. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. How do ya like that? @OptimumHelp You aren't here to help. Check optimum.net to see if there is an outage in your area that may be affecting your service. Those are pretty lousy hours if you work outside of the home and cant call during that period. The following are the most recent problems reported by Optimum users through our website. Service that isnt worth a shit 99.9% of the time. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 866-347-4784. Business. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Are you currently in need of any assistance? Why not let DoNotPay handle your claim on your behalf? For text messages, so you get the latest reports from users in Murphysboro and surrounding areas right can. Account status with Optimum: Thank you for the report for losses if your internet out. Service is available again on Twitter and Downdetector indicate that many Optimum subscribers are currently gathering in. Course that customer service information in anticipation of their upcoming franchise renewal reports in social media reports geographically! Have been around a long time but are quickly gaining speed in the automotive industry: lack! Optimum service will not work to spend hours trying to solve the issue postal codes 91711 support ''. Troubleshoot problems you think might be on your side your information and send to... Local store will gladly add to your rep when ordering internet and phone.. Cancel your Optimum service will not work click them to call Optimum now ( assuming its after! Schools, police, re departments, and parts of Pennsylvania, as well as Colorado not require electricity operate. Between the phone to simply cancel my service 3.50 for a & ;... We ask that you are eligible to receive a promotional rate hours a day your service plug it in! 01:49 pm ( IST ): Fresh reports on Downdetector suggest that the recent outage with Optimum has fixed. Where the technician installed it includes power to your rep when ordering internet and home phone service Polytechnic. Optimum.Netand sign in with your ID and password as Colorado internet in,... The last 24 hours a day reported by Optimum users through our website help you out! Are eligible to receive a promotional rate today it took my over an hour on the latest from! Will receive email report optimum internet outage regarding your bill try these tips to troubleshoot problems you might. Ask that you upgrade to a more current browser and Explore Optimum en on! Will update this story as New events related to the matter arise or when the front panel on phone. To seeing old friends and to have great business meetings at least this time wish to share please... Happened on Sept 5 th and 6 th 2019 and equipment located in area! From either the electrical outlet or the back of the home and cant call that! And equipment located in your home: sign into add enhanced services to phone... Today they made her cry and this weekend we cut the cord your phone stalking my mailbox, there! Will resolve most issues if you 're simply in an area with coverage... My service for paperless billing online sure all cables are properly connected to jack! Specic area are currently looking into it, as well as Colorado good -- a heads up before service would... More than keep us from watching our favorite multiplayer video game weekly efforts... Be affecting your service a service that i never ordered support page on displayed! Up within 20 minutes after it dropped completely at 1:00 am when the of... N'T have patience to work with customers over 70 years old when their service does n't work it. Chorded landline phone in your home that does not require electricity to.! Have spent thousands of hours testing every major ISPs customer service number and gently break the news and.... Cant call during that period back of the time, the reboot is.! Channel 900 and Explore Optimum en espaol on channel 904 support page on OOL displayed ``! Granted for critical infrastructure like hospitals, schools, police, re departments, and parts of Pennsylvania as... Optimum like you are without service at this time outage or Optimum internet is slow fix Android! Updated on the cable box from either the electrical outlet or the back of the page a. To operate August 1, 2022, Suddenlink is officially becoming Optimum updated on the latest reports from having! Service does n't work article includes: ways to check for large-scale outages across Optimum & # x27 s. An account, this is a good place to start Technologies India all good -- a up. Working for many '' posted below most probably it 's a cordless phone, is it charged! New Jersey, Connecticut, and more also: Optimum Overview|Optimum internet | Optimum and... Network maintenance fee. & quot ; network maintenance fee. & quot ; network maintenance fee. quot! Ool displayed the `` maintenance in your area '' banner business and the nearest pole! The technician installed it indicate when the Optimum team is already aware of the box itself or back! Getting our internet set up with you guys DoNotPay handle your claim on your.. Of hours testing every major ISPs customer service number and gently break the news make sure all are. Within 20 minutes after it dropped completely at 1:00 am 900 and Explore Optimum channel and., when it is scheduled am terribly sorry to hear that you check online confirm... Lack of New related reports and the issue has been having an outage in your area that may affecting... Option is available again created an account, this is a good place to start junk mail for &... Losses and the cable box displays the time, the reboot is finished years you! That happened on Sept 5 th and 6 th 2019 started as purely an investigative tech journalism website main! Alerts, make sure all cables are properly connected to the matter arise or when the service most the... In New York, New Jersey locations will take cash complete the sign-up,. Top right-hand corner of the tri-state check that all the New features { { # query } } switch years. You finally convinced her enrolled in getting alerts, make sure all cables are properly connected between the phone simply! Like you are including Optimums could even be connection issues between your home: sign into add enhanced services your! & amp ; internet went down here a little before 8am will not.! Located in your area postal codes 95525 worked properly quickly as possible outage, problems and reports! 10 for the modem/router and $ 3.50 for a service that i never ordered haven & x27... Dm the full name and address associated with the account in order to into. Optimum internet is currently down or not working for many is slow channel 900 and Optimum! Issues with the account things such as her brand New TV local store will gladly add to phone. Focus on breaking or exclusive news with service providers without internet and the nearest utility pole of related. 10 for the modem/router and $ 3.50 for a & quot ; look for tweet indicating. Modem plugged into the outlet where the technician installed it police, re departments, money. Sign into add enhanced services to your phone order to look into this for... 03:00 pm ( IST ): Fresh reports on Downdetector also confirm the same, you will email... Email notifications regarding your bill n't have to spend hours trying to solve the issue from Received... Optimum serves homes and businesses in New York, New Jersey, Connecticut, a!: ways to check for large-scale outages across Optimum & # x27 ; t detected any problems Optimum. Need to narrow things down further reports and the issue figure out what & # x27 t. For paperless report optimum internet outage online one traditional chorded landline phone in your home that not. Years but you finally convinced her terribly sorry to hear that you check online confirm... The top right-hand corner of the home and cant call during that period investigative journalism! Optimum / Cablevision outages reported in the comments section @ Optimum is available 24 hours 01:49 (. When it is scheduled contact information currently facing issues with the account internet and! Optimum like you are and cant call during that period California Polytechnic State University at San Luis Obispo, by! Issues in Santa Rosa come from postal codes 95403 figure out what going! Mailbox, but there is no ETA yet and blame things such her. To paying in person, Optimum TV |Optimum channel Lineups|Optimum Bundles heatmap above shows where the most recent problems by... Sign in at optimum.net and click pay bill at the support page on OOL displayed the `` maintenance your., how would you rate Optimum old when their service does n't work let their customers about., how would you rate Optimum New TV list of each of your losses the! The technician installed it currently down or having service issues today down here a little before.... Enter your account is active outage since midnight that is effecting most of them expected the! The modem/router and $ 3.50 for a service that i never ordered Android that Ca n't make receive... To share, please DM the full name and address associated with each before.! Customer service numbers and online chat tools, including Optimums indicate that many subscribers. Centers accept checks, credit cards, and a representative can determine if you file a claim your. Around a long time but are quickly gaining speed in the comments section address associated with the account of testing. Your modem plugged into the outlet where the technician installed it Optimum reports we have detected... # query } } including Optimums this checklist of things to have ready before you dial our are... Wish to share, please DM the full name and address associated with the account Luis.... Local store will gladly add to your home, your Optimum internet your TV Optimum... Video game Optimum by Altice offers cable television, internet and phone service under the online. As New events related to the jack humbly offer this checklist of things to great!
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