Can I still use my Subscription Pass? I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Regal has taken bold nationwide action in all of it's locations. The Regal Crown Club FAQ's can be found here. Reservations may be made at any time after admission tickets are on sale to the public. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. REG will not sell tickets to any person under the age of 17 (18 where applicable). No human ever answers the phone and calls are not returned. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. They should at least recognize that they care about us having a positive experience. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Do I need an active Crown Club account in order to enroll? REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Can I obtain a physical Subscription Pass? Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. What happened to my Crown Club digital card in the App? How do I become a Subscription Program member? The Subscription Pass will be digital only and accessible only via the App. Promotions Regal Crown Club More Rewards Your Way! I dont see it. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Please see the Subscription Rules for more information about cancellation. Senior tickets are valid for adults 60 years and older. The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. Locations with student pricing available are listed on this page. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Children under 3 are free except in reserved seating and recliner locations. Can I refund my ticket after I make my purchase? The page that is presented will provide you with pricing information, as well as student and military discount availability. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Subscription and its benefits are offered at the sole discretion of Regal. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Choose a screening type. Yes. Edit. You may have only one Subscription at any time. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. For extenuating circumstances, please consult theatre management. You can contact Regal customer service via chat, email or phone. For information about changing billing plans after that time, please contact Customer Relations. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Customer Service. To the extent of a conflict between these Subscription Rules, on one hand, and any of the Additional T&Cs, on the other hand, these Subscription Rules shall control. How can I make reservations for friends and family? 104 Easton Rd., Bldg F. Warrington, PA 18976. Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? I've tried emailing customer service twice and have not gotten a response. Hi, I went to the movies today and there was eleven previews before the movie, I mean really? Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. There does not appear to be any customer service. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Children 6 and under are not allowed to attend Rated R features. Kiosk ticket sales are an important service for our guests. Please see one of our theatre managers if you have any questions regarding 3-D films. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). Hours may fluctuate. The Subscription Pass may not be used as proof of age. Yes. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Can I enroll if I already have an active Crown Club account? Where can I find more information about it? Note: Questions and comments regarding other Regal programs (e.g. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Can I see showtimes for different dates and locations? If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. What if I'm a minor? What about to use my Subscription? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Health & Safety Action In Regards to the Coronavirus. Please see the Subscription Rules for more information about cancellation. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. . This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. 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