Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Unweighted base: all respondents (n=1133). The article then gets reviewed by a more senior editorial member. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Nine in ten (91 per cent of) claimants said they received this information. Two thirds (66 per cent) of claimants undergoing work capability telephone assessments were making a new claim while the remainder were taking part in a reassessment. Eighty-three per cent of claimants experienced no technical issues during the call. No two people are affected in the same way but let us look at some of the Be yourself; you want them to see you how Around half of these claimants (51 per cent) said they found it less stressful. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). you can't plan a route to an unfamiliar place yourself. Overall, 94 per cent reported they were satisfied or very satisfied with the assessment. Unweighted base: All claimants (Whether the assessor provided clear explanation, n=1128) (Whether assessor listened and understood claimant n=1134). Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. Can I cancel something I've done when I'm unwell? Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. For example, they might ask you how you travelled to the assessment centre. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Claimants were asked whether they were given clear information on what would happen next with their claim i.e. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Claimants who went on to be placed in the LCRWA group were more likely to have sought additional support (35 per cent) than those who were awaiting further assessment (23 per cent). Unweighted base: only claimants who are comfortable with video assessments (n=492). These kinds of professionals ensure that those requiring help and assistance from the Government are able to get it and play a key role in the health system. However, over half (53 per cent) did not seek any additional support. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This report is based on data from two telephone surveys conducted between July and October 2020. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Dont include personal or financial information like your National Insurance number or credit card details. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. That's why benefits like Personal Independence Payment (PIP) can make such a difference. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Answers were coded afterwards. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). This tool will help you work out how to save to pay off debts or buy the things you want. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. your mental health condition makes using a bus or train difficult. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, when asked to choose between telephone, video or in-person assessments, even when taking their age, health conditions and previous experience of assessments into account. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. You will need to contact the assessment provider and request a home assessment. someone goes out with you. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and The PIP form is based on two major components Daily living difficulties and Mobility difficulties. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). 25p per mile) to help towards fuel. This is someone with extensive knowledge of the. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). The final achieved number of interviews was 837. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. You may be asked to provide medical evidence as to why you cant attend the assessment centre. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. This appointment letter will be given by Atos & Capita. This group is referred to as the unknown outcome group. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Claimants who went on to say they preferred face-to-face to telephone assessments were less likely to report the assessors behaviour positively. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. So we give the right advice for you, can you answer which Nation you're from? Around three quarters (76 per cent) of claimants reported no difficult topics. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. These tended to be older claimants and those with mobility issues. The professional will then send it to DWP to check if you are eligible for the benefits. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. You can score enough points and get either the daily living part, the mobility part, or both. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. What do you put on a PIP form for depression? Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Make a list of points you would like to make during your assessment and take this with you. Email: psi@nationalarchives.gov.uk. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Assessments will now either be paper based or telephone. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). Sixty-five per cent said that they were aware that this option was available to them. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. The number of achieved interviews was 1146. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Cost-of-living crisis and your mental health. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). They later changed the award because they looked into everybodys claim as they felt they hadnt been The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. More than once: Can you repeat the activity as many times as you are required to? Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). your mental health condition makes using a bus or train difficult. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. someone helps or encourages you to go out. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Unweighted base: All first time PIP claimants (n=438). Its based on the results of over 250 responses to our readers survey which is still open. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. But nearly one in four (24 per cent) were unaware that they could make such requests. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. whether they were told to expect a letter from DWP. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. Be yourself; you want them to see you how Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. When returning the form, you must include all tickets and receipts. That's why benefits like Personal Independence Payment (PIP) can make such a difference. All face to face assessments have been suspended for at least 3 months. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Around one in ten (13 per cent) said they had no preference. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. You can also bring someone with you in the course of your assessment. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Anna Marcinkiewicz This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. WCA survey respondents were also asked about adjustment requests. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). 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