Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We are sorry for any inconvenience caused. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Get In Touch webform and complete the Fix It / Report It option. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. colour. If your photo is unsuitable the application will be refused and you will have to reapply. Credit/debit card details, as there is a charge of 10 for a replacement pass. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We are unable to provide a copy of the receipt of this type of payment. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. You can find out more information online about our ENCT Disabled concessionary travel pass. Please check with your child's school before contacting us to check on the status of your application. If your Medway bus pass is stolen, we'll replace it for free. Your subscription could not be saved. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Book a library appointment to replace your free bus pass. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Replace a stolen disabled person's bus pass online. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Lost or stolen Merseyrail Only Railpass Online. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Please send photocopies, not the original documents. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. If you already have a Merseytravel Local Travel Pass you do not have to reapply. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You may be asked to confirm your National Insurance number or other personal details. Mersey Ferries also offer a range of cruises. Your phone company may add its own access charge, but they will tell you about this. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. We will charge you to replace a lost or stolen pass. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. /Type/XObject There is no need to send your old pass - we only need proof of your new address. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. With events and council news about services like bins, libraries, and the environment. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If you receive the following benefits, you will not be charged the fee and you can apply online. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. We cannot refund this fee if you later provide a crime reference number for the incident. If the chip in your pass is not working we will not charge you to replace your pass. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. Theater of popular music. You must have officially enrolled in order to be eligible. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. You must call into a Merseytravel Centre. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. /Subtype/Image In Wales you can get a bus pass when you reach 60. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Plan your cycle journey on the Cycle Streetswebsite. I confirm that, as far as I know, the details I have provided are complete and accurate. Designed and powered by If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. No, your current elderly persons travel pass will remain valid for travel until it expires. /Length 16938 merseytravel birkenhead bus station phone numberNitro Acoustic. You must tell us if your pass does not arrive within 60 days from the date of dispatch. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). have reached the state pension age for women. This payment is non-refundable. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Please send photocopies, not the original documents. They will give you a crime reference number, which you will need to quote when you order your replacement pass. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Find out where your nearest Travel Centre is. can i use my greater manchester bus pass in blackpool Harekete Ge. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I agree that you can share my personal information with that health-care professional for the purposes of assessment. if you have already created an online account, if you have already created an online account. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. If you prefer, you can let us know about a change in your name byemail to. A similar bill which shows your name and address. We aim to have normal service resumed as swiftly as possible. February 27, 2023 equitable estoppel california No Comments . Please note - we cannot replace lost or stolen passes via email. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. There is a 5 fee to replace a lost or damaged Senior Pass. You can renew your bus pass up to 8 weeks before it expires. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Publi le 25 fvrier 2023 par . To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. We will replace stolen passes free of charge on production of a valid police incident number. However, if you receive Universal Credit you will not have to pay the fee. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. At all times, on a Saturday, Sunday and bank holidays. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. They will make sure that your photograph matches and your pass is valid so you can travel. No trains are running from the station. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Can I still travel if I lose my pass and I am waiting for a replacement? Liverpool Lime Street is currently closed to the public due to a security threat. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You can get a free older person's bus pass if you: are a Medway resident. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Have lost a belonging, call our lost Property office on 0151 955 or... 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