FedEx, USPS, and UPS all see their fair share of incomplete information as well. Bad weather conditions are a common cause of shipping delays. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Does Hong Kong have DHL? But what do you do when DHL has placed your shipment on hold? If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Rated 4.7 / 5 based on 1,047 reviews. The difficulty with this is that the domino effect can arise. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. This often occurs on international cargo shipments. However, the cause and length of the delay can vary. Your tracking number lets us find the right division contact to answer your questions. The U.S. Customs can ask for additional requirements too. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. Incorrect or incomplete delivery address and contact details. The package awaiting the next ship/flight/truck. As a result, there will be a shipping delay. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. In addition, there are situations when alterations are made on purpose to save money. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. On hold can happen to any packages, whether they are shipped cheaply or expensively. truck instead of air). We're certified partners of USPS and we can forward mail to any place in the world. Read more below. Thankfully, the majority of delays last for less than a week. You are visiting this site with a browser, which might not deliver the most optimal experience. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. It also indicates that the shipment is available for Customs release. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. An example would be a typhoon in the area of the sender. Unfortunately, it will create a delay, and sometimes quite a long one. How long does it take to ship from Hong Kong to the USA? You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. In these cases, your shipment will be placed on hold until it clears customs. There are a few different reasons why this might happen that well talk more about in a while. How can I get my shipment status to change from on hold? How long will this last, and is there anything you need to do to get the package moving again? Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions It protects not just your package but everyone else as well. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Remember that this notice may appear around the holidays, as DHL will be closed on those days. The batteries must be contained within the devices. DHL Shipment on Hold? If you do not have a tracking number, we advise you to contact your shipper. Israel. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. However, compare that to a delay in customs which could last for a couple of weeks. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. Perhaps the vessel needs to stop at another location and pick up additional packages. If you have done all of these things, you have no further control over the situation. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Same, but in Hong Kong as well. Holidays are another reason why a DHL shipment might be placed on hold. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? Unfortunately, this is often a problem for all carriers and not just DHL. Why is my DHL shipment on hold in Hong Kong? It is possible for business operations to even get suspended. Overview. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. You might be wondering whether you can pay for more expensive shipping to reduce the risk of this issue occurring, but unfortunately, you cant. Remember that. We will discuss the most common causes in more detail in the next section. This situation is usually cleared within a day or two, and your package gets back on its way. Open the DHL Express website and click on contact us. Hopefully, your parcel will soon be on its way again. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . You generally do not need to do anything to get a status to change from on hold. It is frustrating when you see that your DHL package is on hold. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. This is usually no longer than 2-3 business days. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. What Should I Do If My DHL Shipment Is On Hold? . Cancel within 30 days for a full refund. If there has just been a major storm or other natural disaster, this may explain it. Complete a change of address online and deliver the form to your local post office. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. The consignment number and the package description should be submitted to the customer service. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. It means the ship still has to wait for a slot to be able to berth. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. I'm East Coast US if that matters. Please try using a pieceID / container number if available. Please continue to monitor the progress online. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. | [Comprehensive Guide] Inside. You should never see the on hold message if your package has been lost. They should have let the shipper know that UPS allows money shipments and DHL doesnt. Copyright 2023 MyPostOfficeLocation.com. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Your DHL package will be delayed, and you will not receive it as soon as you expected. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. The issue of port congestion seems to increase every year. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. in the U.S., even under normal conditions. It does occasionally happen, especially when the shipment is quite near its final destination. Remember to keep an eye on it so you can find out when it arrives. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. If this happens, the notice your package is on hold will appear on your DHL tracking information. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? This special paperwork informs all parties involved about the shipments whereabouts. It will also be delayed while they work out which route to use. In most cases, DHL is already working to clear the issue. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. In this case, they will contact you. Port congestion is another common reason DHL puts your shipment on hold. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. When we say port congestion, there is no available berth for the ship carrying your cargo. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. If your tracking ID is not working, please contact your shipper or online shop. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. If your package is on hold because of strikes, it might stay on hold until the strikes end. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Get mail from all your homes and business(es) or both in the same app. By Tuesday, things could be up and running like normal again. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. DHL ensures that the services they provide are of high standards. In Asia, DHL even delivers on public holidays if required. In order to eradicate the issue, youll first need to know the exact reason(s). shipment on hold. See also What is the main cause of subsidence? The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. Can You Live in One State and Have a Drivers License in Another? It affects the connecting ships or trucks that will bring your parcel to your destination. For all you know, it might just be several miles away from you. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. This is very frustrating, but it cannot always be avoided. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. How Late Does DHL Deliver USA? In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Schedule A Pickup Anytime with MyDHL+ Any package, whether it is transported inexpensively or expensively, can be placed on hold. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. Yea not looking good boys both mine are still on hold. Any luck? Hoping yours gets to you quickly and safely! Lets dive in and see what causes these shipment delays. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Read all your mail virtually. Try it free. This all depends on where you are shipping your product. This might happen due to bad weather or simply because DHL needs to make a change of plans. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. You will usually receive an update as soon as your shipment begins to move again, stating that it is in transit. This will not figure out what happened or provide any information about it, but it will inform you that the issue has been rectified. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. Mexico. For examples of the tracking numbers used on DHL shipments, please click here. After 2-3 days, the status of the package will become normal again. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. An On hold is eventually resolved within a week of its occurrence. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Excellent!! Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. This is the BEST service around for mail forwarding. Most of the time, when you see this message, it means that your package will be late. 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